Premium Supervisor

Legends Global is a world leader in delivering premium services to the live events, venues, and entertainment industries. As the premier partner at more than 450 venues worldwide, Legends Global powers a network that hosts approximately 20,000 events annually and entertains over 165 million guests each year. This expansive footprint is driven by the company’s expertise in feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. With a white-label approach, Legends Global ensures their partners remain front and center in the competitive live event and venue market. The company values a culture of respect, ambitious thinking, collaboration, and bold action, fostering an inclusive environment where every team member is encouraged to be authentic, impactful and grow their career. Legends Global embraces the philosophy that winning is achieved by working as a unified team and consistently striving for excellence across every aspect of their business.

The Premium Supervisor position within Legends Global’s Food and Beverage department represents a pivotal leadership role responsible for supervising and coordinating the activities of stand workers in the VIP area. Reporting directly to the Premium Manager, this non-exempt hourly role requires an energetic and organized individual who takes pride in maintaining high standards of service while ensuring compliance with alcohol policies and food safety regulations. This supervisor position requires a balance of frontline interaction with guests and behind-the-scenes oversight of operations. Responsibilities include overseeing stand set-up and closing procedures such as inventory counting, preparation, and cleaning, ensuring all workstations are clean, well-stocked, and properly maintained. The Premium Supervisor orders replacement stock as necessary, completes paperwork accurately, and ensures that food preparation and service meet guidelines established by Legends Global and local health authorities. This role demands a thorough knowledge of all positions within the Premium department as well as the flexibility to fill in at any station when required. The supervisor also works collaboratively with staff to conduct inventory audits, reconcile discrepancies, and organize stock efficiently for upcoming events.

Performance in this role hinges on strong leadership skills as the Premium Supervisor carries out responsibilities such as interviewing, hiring, training, and appraising staff performance, meaning the ability to motivate, develop and manage a team is essential. The position demands excellent organizational abilities, verbal and written communication skills, proficiency with POS systems, and a commitment to guest satisfaction. Working in fast-paced, high volume environments, this role requires quick problem-solving skills and the ability to adapt to change seamlessly. The supervisor must maintain professionalism in appearance and demeanor while also being physically capable of lifting up to 30 pounds and working on their feet for extended periods at Legends Global’s Grand Rapids Complex venues, which include Van Andel Arena, Acrisure Amphitheater, and Amway Stadium. As an equal opportunity employer and federal contractor, Legends Global encourages candidates from diverse backgrounds, including women, minorities, individuals with disabilities, and protected veterans to apply. This position offers a unique opportunity to be part of a global leader in entertainment hospitality, playing a key role in delivering memorable experiences to millions of guests annually.