Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with an expansive platform that covers venue development and comprehensive capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, Oak View Group has quickly grown into a dominant force within the live entertainment sector by serving a prestigious collection of seven world-class venues and managing a client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This international presence and dedication to excellence have positioned OVG as a cutting-edge innovator shaping the future of live entertainment through its exceptional service models and infrastructure projects.
The Premium Services Manager role at Oak View Group is a vital leadership position based at Blue Arena and The Ranch Events Complex. This role is full-time and offers a competitive annual salary range of $65,000 to $70,000. The Premium Services Manager is tasked with providing leadership, operational management, and support for the premium and catering services offered to guests and clients during events held within these venues. A key focus is ensuring that all premium and catered events run smoothly from inception through execution to post-event follow-up, guaranteeing an exceptional hospitality experience reflective of OVG's high standards.
The responsibilities of this role are manifold, requiring coordination of staffing, inventory management, training, and client communications, as well as financial oversight related to budgets, projections, and profitability. The Premium Services Manager works closely with part-time staff and a Catering Manager to maintain service quality and operational efficiency. This individual must excel in managing a fast-paced, dynamic environment while embodying professionalism and hospitality excellence. The role demands strong interpersonal skills for interacting with diverse guests, vendors, clients, and internal teams, along with the ability to enforce company policy and compliance, particularly with alcohol service regulations.
Furthermore, the Premium Services Manager is responsible for fostering a positive work environment by mentoring and developing hourly employees and volunteers, ensuring a clean and safe workplace, and driving continuous improvement in service standards. Familiarity with event management software and point-of-sale systems is essential for logistical and technical support during events. The position also plays a critical part in financial stewardship by analyzing labor costs, controlling expenses, and contributing to revenue optimization strategies.
Joining Oak View Group means becoming part of a company that values diversity and inclusion as fundamental components to its innovation and success. OVG is committed to creating a workplace that reflects and celebrates the diverse communities it serves globally, making it a rewarding environment for professionals passionate about delivering superior live entertainment experiences. The role is open until October 16, 2026, offering a unique opportunity to be a part of an industry-leading organization paying close attention to service excellence, operational efficiency, and inclusive culture.
The Premium Services Manager role at Oak View Group is a vital leadership position based at Blue Arena and The Ranch Events Complex. This role is full-time and offers a competitive annual salary range of $65,000 to $70,000. The Premium Services Manager is tasked with providing leadership, operational management, and support for the premium and catering services offered to guests and clients during events held within these venues. A key focus is ensuring that all premium and catered events run smoothly from inception through execution to post-event follow-up, guaranteeing an exceptional hospitality experience reflective of OVG's high standards.
The responsibilities of this role are manifold, requiring coordination of staffing, inventory management, training, and client communications, as well as financial oversight related to budgets, projections, and profitability. The Premium Services Manager works closely with part-time staff and a Catering Manager to maintain service quality and operational efficiency. This individual must excel in managing a fast-paced, dynamic environment while embodying professionalism and hospitality excellence. The role demands strong interpersonal skills for interacting with diverse guests, vendors, clients, and internal teams, along with the ability to enforce company policy and compliance, particularly with alcohol service regulations.
Furthermore, the Premium Services Manager is responsible for fostering a positive work environment by mentoring and developing hourly employees and volunteers, ensuring a clean and safe workplace, and driving continuous improvement in service standards. Familiarity with event management software and point-of-sale systems is essential for logistical and technical support during events. The position also plays a critical part in financial stewardship by analyzing labor costs, controlling expenses, and contributing to revenue optimization strategies.
Joining Oak View Group means becoming part of a company that values diversity and inclusion as fundamental components to its innovation and success. OVG is committed to creating a workplace that reflects and celebrates the diverse communities it serves globally, making it a rewarding environment for professionals passionate about delivering superior live entertainment experiences. The role is open until October 16, 2026, offering a unique opportunity to be a part of an industry-leading organization paying close attention to service excellence, operational efficiency, and inclusive culture.
Job Requirements
- Associate degree or equivalent experience
- 3-5 years of related work experience preferred
- Supervisory or leadership experience
- Advanced food service sanitation training certification preferred
- Proficiency with computers and scheduling/event software
- Knowledge of point-of-sale and timekeeping systems
- Strong math and cash-handling skills
- Flexibility to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Ability to work independently and in a team
- Strong organizational and problem-solving skills
- Professional demeanor in diverse environments
Job Qualifications
- Associate’s degree from a two-year college or technical school preferred, or six months to one year of related experience and/or training, or an equivalent combination of education and experience
- 3-5 years of experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
- Previous supervisory or leadership experience preferred
- Nationally recognized advanced food service sanitation training certification preferred
- Familiarity with inventory control, menu planning, and event operations
- Basic computer proficiency, including email, Excel, Word, Outlook, scheduling systems, and event management software
- Working knowledge of point-of-sale systems and timekeeping systems
- Strong cash-handling abilities and basic math skills, including significant number manipulation
- Ability to work a flexible schedule based on events and business needs, including evenings, weekends, and holidays
- Strong verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational skills, attention to detail, and problem-solving ability
- Ability to maintain a professional demeanor when working with staff, clients, guests, and university partners
Job Duties
- Overall management of catering/premium food and beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance
- Oversee catering, restaurant, and suite operations
- Directly oversee the Catering Manager and all part-time staff
- Inventory management
- Client relations and communications related to events
- Creation of banquet event orders, invoices, and other administrative duties
- Ensure legal, efficient, professional and profitable operation of the venue
Job Criteria
Experience
No experience required
Job Location
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