Premium Services Event Specialist

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Hourly

Compensation

Hourly

Range $18.00 - $21.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Retirement Plan

Job Description

VENU is a dynamic and rapidly expanding hospitality and entertainment company headquartered in Colorado Springs, Colorado. With a growing presence that includes locations in Georgia and upcoming expansions into Oklahoma and Texas, VENU boasts a diverse portfolio of entertainment and dining venues, such as Bourbon Brothers Smokehouse and Tavern, The Hall at Bourbon Brothers, Ford Amphitheater, Roth's Sea & Steak, and the Sunset Hospitality Collection. This diverse range of venues showcases VENU's commitment to creating exceptional experiences that combine great food, iconic music, and a welcoming atmosphere where people can gather and enjoy memorable moments. The company's dedication to excellence and guest satisfaction has made it one of the most sought-after entertainment companies in the United States, regularly partnering with municipalities and state governments to deliver world-class experiences with unmatched quality and professionalism.

Currently, VENU is seeking a Seasonal Premium Services Specialist for the 2026 Event Season. This role is essential in providing elevated guest experiences to premium ticket holders, VIP clients, and special event attendees. As a Seasonal Premium Services Specialist, you will be responsible for supporting the planning, coordination, and execution of premium service offerings that include seat upgrades, VIP access, and exclusive hospitality experiences. The role demands a high level of attention to detail, the ability to thrive in a fast-paced event environment, and a passion for creating personalized and memorable experiences for guests. You will act as the primary point of contact for premium guests during events, ensuring seamless service from arrival to departure, and collaborating closely with internal teams such as ticketing, operations, food and beverage, and security to ensure smooth event execution. This position offers hourly pay in the range of $18.00 to $21.00 and requires a flexible schedule including nights, weekends, and holidays according to the event calendar. Working on-site provides an immersive experience within VENU's hospitality and entertainment settings, allowing you to develop your skills in a vibrant and professional environment where delivering the ultimate fan and artist experience is a top priority.

Job Requirements

Must be at least 21 years of age
Must be able to perform the essential physical functions of the position with or without reasonable accommodation
Must be able to perform physical activities such as standing, walking, bending, stooping, kneeling, navigating stairs, reaching with hands and arms, and using fingers and wrists for extended periods up to 8-10 hours per shift
Must be able to communicate effectively, including speaking and hearing
Flexible schedule including nights, weekends, and holidays based on event calendar
Reliable and accountable with a high degree of pride in work delivered
Ability to handle confidential information with discretion and professionalism

Job Qualifications

1-3 years of experience in hospitality, guest services, premium sales, or event operations
Strong interpersonal and communication skills with a guest-first mindset
Ability to multitask and remain composed in high-pressure, fast-paced environments
Exceptional attention to detail and organizational skills
Professional demeanor with the ability to interact with high-profile clientele
Familiarity with ticketing systems such as AXS or Ticketmaster is a plus
Experience working in live events, sports, entertainment, or fine dining environments
Knowledge of premium seating products, hospitality packages, and VIP services
Sales or upselling experience related to upgrades or premium offerings
Proficiency in Microsoft Excel and the Microsoft Office Suite

Job Duties

Serve as the primary point of contact for premium ticket holders, VIP guests, and hospitality clients during events
Execute premium service offerings including seat upgrades, VIP access, and exclusive experiences
Coordinate pre-event planning logistics for premium areas such as suites, clubs, lounges, and reserved seating
Ensure all premium spaces are set up to brand and service standards prior to guest arrival
Greet and assist VIP guests, ensuring a seamless and personalized experience from arrival through departure
Manage and resolve guest concerns in real-time with professionalism and discretion
Collaborate with internal teams including ticketing, operations, food and beverage, and security to ensure smooth event execution