Premium Services Concierge | Part-Time | PeoplesBank Arena

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) savings plan

401(k) matching

Paid Time Off

flexible schedule

Employee Discounts

Job Description

PeoplesBank Arena is a premier entertainment venue located in Hartford, Connecticut, renowned for hosting a wide array of sporting events, concerts, and community gatherings. The arena serves as the home for notable teams such as the Hartford Wolf Pack and the UConn Athletics programs, including basketball and hockey. Known for its lively atmosphere and commitment to exceptional guest experiences, PeoplesBank Arena has become a cultural hub where fans and visitors enjoy unforgettable live entertainment. As a multi-purpose facility, the arena not only provides thrilling sports action but also offers concerts and special events, drawing diverse audiences throughout the year.

The Premium Services Concierge at PeoplesBank Arena plays a crucial role in elevating the experience for premium guests during these events. This position involves being the primary point of contact for guests seated in exclusive areas such as Bunker Suites, Loge Boxes, and Club Seats. The Concierge is dedicated to delivering a seamless, welcoming, and professional service to ensure that premium clients feel valued and attended to from the moment they arrive until the event concludes. This role requires a proactive and friendly individual who thrives in a dynamic environment and values attention to detail and superior customer service.

This part-time role offers an hourly wage of $20.00 to $22.00, along with benefits such as a 401(k) Savings Plan and 401(k) matching, making it a rewarding opportunity for individuals seeking flexible work schedules combined with engaging responsibilities. The position will remain open until August 28, 2026, reflecting the organization’s ongoing commitment to maintaining extraordinary service standards within its premium offerings.

The Premium Services Concierge is responsible for welcoming and assisting guests warmly and professionally, educating them about the amenities available in premium seating areas, and handling any specific needs or accommodations promptly and courteously. Collaboration with the on-site Premium Services Manager and other guest services staff is essential to ensure excellent service delivery and efficient event operations. Responsibilities also include conducting pre-event walkthroughs to ensure that all premium seating areas are clean, fully stocked, and prepared for guests, as well as monitoring entertainment features such as TVs and sound systems within these exclusive zones.

Service excellence and guest satisfaction are the cornerstones of this role. Therefore, the Concierge must remain alert to potential service issues, responding quickly to resolve concerns and ensuring compliance with all safety and security policies. The ability to maintain composure and professionalism during busy or challenging situations helps create a positive event experience for everyone involved. Ultimately, the Premium Services Concierge supports the PeoplesBank Arena’s mission to provide outstanding hospitality and becomes a key ambassador for the venue’s premium services team.

Job Requirements

Must be available to work flexible hours, including evenings, weekends, and holidays
Prior experience in customer service, hospitality, or event environments preferred
Strong communication skills
Ability to maintain professionalism and guest satisfaction
Detail-oriented and organized
Ability to handle high-pressure situations
Ability to assist guests with mobility or accessibility accommodations

Job Qualifications

Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
Prior experience in customer service, hospitality, or event environments preferred
Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
Excellent problem-solving abilities and quick thinking in high-pressure situations
Detail-oriented with strong organizational and time management skills
Ability to adapt to changing event needs and maintain composure during busy or challenging situations
Must be available to work flexible hours, including evenings, weekends, and holidays

Job Duties

Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
Build and maintain strong relationships with key stakeholders throughout the premium seating locations
Educate guests on premium amenities, seating areas, and game day or event-specific information
Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready
Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
Assist guests requiring mobility or accessibility accommodations with appropriate support
Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
Support the setup and breakdown of premium areas before and after events
Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
Complete additional assignments or special projects as needed