Premium Operations Supervisor

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Compensation

Hourly

Exact $26.00

Work Schedule

Standard Hours

Benefits

competitive hourly wage

flexible schedule

Employee Discounts

Training and development opportunities

collaborative work environment

seasonal employment

employee recognition programs

Job Description

Legends is a renowned holistic agency that specializes in providing premier solutions for legendary brands across various industries. The company is dedicated to delivering a 360-degree service approach, integrating global planning, global sales, and hospitality service solutions. Legends operates within six diverse verticals, including professional sports, collegiate athletics, attractions, entertainment, international markets, and conventions. By leveraging their extensive knowledge and experience, Legends cultivates a collaborative and dynamic environment that drives success for its partners and clients worldwide. The company prides itself on its intellectual property, which is fundamentally rooted in the expertise and dedication of its people. Possessing over 300 years of combined leadership experience in sales, sponsorship, analytics, valuation, hospitality, and operations, Legends continuously innovates and refines its approach to meet evolving market demands. This innovative spirit and comprehensive industry insight position Legends as a leader in brand solutions and event execution.

The Operations Supervisor role at Legends offers a unique opportunity to contribute directly to the success of game day operations and enhance guest experiences within the Concessions Department. This position focuses on supervising daily concession activities while ensuring operational excellence and organizational efficiency. Reporting directly to the Director of Concessions, the Operations Supervisor will be responsible for overseeing staff performance and logistics before, during, and after events. Key responsibilities include managing line flow to minimize wait times, assigning shifts and locations based on business needs, and administering compliance with health, safety, and union regulations. The role requires close collaboration with multiple departments, including culinary, warehouse, human resources, and premium services, to guarantee seamless event delivery. The incumbent also plays a vital role in training new team members, providing on-the-spot coaching, monitoring product usage, and maintaining detailed event reports. This part-time, seasonal position offers competitive hourly compensation of $26, making it an excellent opportunity for motivated individuals seeking to advance their careers in event operations and guest services. The Operations Supervisor will help foster a safe working environment by upholding all company safety policies and promptly reporting incidents. This role embodies Legends' commitment to excellence and its holistic approach to service, providing a rewarding career path that combines leadership, guest satisfaction, and operational expertise.

Job Requirements

High school diploma or equivalent
prior supervisory experience in hospitality or event operations
knowledge of safety policies and procedures
ability to work flexible hours including nights and weekends
strong organizational and time management skills
proficiency in communication and leadership
ability to handle multiple tasks and work in a fast-paced environment
commitment to maintaining health and safety standards

Job Qualifications

Experience in supervisory or management roles within event operations or hospitality
strong leadership and team management skills
excellent communication and interpersonal abilities
knowledge of health department and alcohol service regulations
ability to work cross-functionally with multiple departments
proficiency in tracking and managing product usage
ability to perform audits and generate reports
experience with union policy compliance
strong problem-solving skills
high school diploma or equivalent, additional education in hospitality or business management preferred
ability to provide training and coaching to staff

Job Duties

Supervise staff pre-gates and post-gates to ensure they begin operating in a timely manner
oversee line management and throughput to minimize guest wait times
assign locations and shift employees as needed to meet business demand
oversee Non-Profit Organization groups by requesting and organizing staff
provide on-the-spot coaching or corrective feedback
assist with onboarding, training, and scheduling assignments for the concessions department
track product usage throughout locations and reduce waste
perform stand/portable audits and complete event reports
monitor and enforce adherence to union policies to ensure compliance
maintain health department and alcohol service regulations
work cross-functionally with culinary, warehouse, HR, and premium departments to ensure successful event execution and operational efficiency
perform other related duties assigned by direct report
follow and encourage team compliance with all safety policies and procedures
report all safety incidents immediately into the company’s risk management system