Premium Manager - Suites | The Huntington Center

Toledo, OH, USA|Onsite

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a leading company specializing in providing premium services to some of the world's most iconic live events, venues, and brands. With a global network encompassing 450 venues, Legends Global plays a central role in organizing and managing over 20,000 events annually, entertaining an audience of approximately 165 million guests worldwide. Their comprehensive service portfolio includes feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking. This breadth of expertise enables Legends Global to deliver integrated and white-label service solutions, ensuring their partners remain at the forefront of the live event industry. The company fosters a culture of respect, ambitious thinking, collaboration, and proactive execution, dedicated to building an inclusive and authentic workplace that encourages personal growth and impactful contributions. Joining Legends Global means becoming part of a winning team where success is a collective effort, and every achievement is earned through unity and dedication.

The role being offered is that of a Premium Suite Operations Manager responsible for efficiently overseeing and managing the overall operations of the Premium Suite at event venues. This role is critical to maintaining the highest level of guest service and ensuring profitable management of premium suite functions. The individual in this position will implement and uphold a service philosophy that guides their team to consistently deliver exceptional experiences. Specific responsibilities include developing premium menus that reflect current market trends, coordinating with vendors and procurement to ensure timely receipt of all necessary supplies including beverages and food items, and cultivating strong relationships with premium suite holders and individual game renters. The role requires close collaboration with various stakeholders including Front Office staff, ownership representatives, visiting teams, and league executives. The manager will also be responsible for the creation and oversight of menus, wine lists, guest relations, and monitoring adherence to quality assurance standards. Leading daily team meetings to communicate goals and objectives, managing costs related to labor and supplies within budget, and providing leadership by hiring, promoting, and maintaining staff performance standards are key components of the position. Proficiency in POS operations, report generation, and equipment maintenance is essential. The role offers a competitive salary in line with experience and includes an attractive benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The manager will work onsite at The Huntington Center in Toledo, Ohio, with physical demands appropriate to the role and reasonable accommodations available. Legends Global is committed to equal opportunity employment and encourages diverse candidates to apply.

Job Requirements

Bachelor's degree
3-5 years management experience in contract food-service industry
Experience in premium services, catering and concessions for sports and entertainment venues
Excellent communication skills
Ability to multi-task and prioritize
Strong leadership skills
Customer service oriented
Willingness to work extended hours including nights, weekends and holidays
Teamwork skills
Knowledge of accounting and POS systems
Proficiency in Microsoft Office applications

Job Qualifications

Bachelor's degree with a minimum of 3-5 years management experience in the contract food-service industry preferably in premium services, catering and concessions environment for a sports and entertainment venue
Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Customer service oriented with the ability to interact with all levels of management
Flexibility to work extended hours due to business requirements including late nights, weekends and holidays
Ability to work in a team environment
Knowledge of accounting policy and procedures and POS Systems
Proficiency in Microsoft Word, Excel, and PowerPoint

Job Duties

Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members
Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards
Work directly with necessary vendors and procurement supervisor to ensure all required products are received in strategically timed schedule
Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives
Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals
Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards
Conduct meetings to update staff on daily goals and objectives
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines
Assist Director of Catering/Premium in a dual venue structure as needed
Proficient in POS operations including pre-orders, day of orders and pre and end of event settlements
Oversee departmental midyear and end of the year reports
Ensure equipment is in proper operational condition and cleaned regularly
Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards
Perform other related duties, tasks and responsibilities as required