Premium Food Runner | Part-Time | Worcester Red Sox (Polar Park)
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services. Since its founding in 2015, OVG has established itself as a powerhouse in venue development and management, offering end-to-end capabilities across a variety of domains including venue operations, hospitality, and sponsorship sales. The company boasts a robust portfolio that includes ownership and management of seven world-class venues, and it partners with some of the most iconic arenas, stadiums, convention centers, music festivals, and cultural institutions around the world, spanning four continents. OVG’s influence extends deeply into the live entertainment industry, shaping unforgettable experiences for millions of fans and patrons across the globe. With a strong commitment to innovation, quality, and inclusivity, Oak View Group stands at the forefront of the sports and entertainment sectors, continuously raising the bar for service excellence and sustainable venue development.
The Premium Food Runner role supports the DCU Club at Polar Park, Worcester, Massachusetts, home to the Worcester Red Sox, a Minor League Baseball team affiliated with the Boston Red Sox. This position is crucial to the restaurant or catering team, tasked with ensuring the smooth and efficient delivery of food from kitchen to table. The primary responsibility of a Premium Food Runner is to facilitate effective communication between kitchen staff and servers, guaranteeing that customer orders are delivered accurately and promptly, while maintaining a positive and seamless dining experience for patrons. This role pays an hourly wage of $15.00 and is eligible for tips, making it a rewarding opportunity for candidates looking to gain or advance their experience in food service within a dynamic live entertainment and sports venue.
As a Premium Food Runner at Polar Park, you will be expected to transport dishes accurately and promptly from the kitchen to guests, inspect food for presentation and quality, and address any discrepancies efficiently with the kitchen or serving staff. You will assist in clearing tables and maintaining cleanliness, collaborate closely with colleagues to sustain effective communication flows, and support a team-oriented, fast-paced work environment. You should be comfortable standing and carrying trays for extended periods and possess a friendly, approachable demeanor to enhance customer satisfaction. This role is part-time and offers benefits such as a 401(k) savings plan and employer matching, reflecting OVG’s commitment to employee welfare even for part-time staff. The position is set to remain open through September 18, 2026, signaling ongoing demand and potential for growth within the company.
The Premium Food Runner role supports the DCU Club at Polar Park, Worcester, Massachusetts, home to the Worcester Red Sox, a Minor League Baseball team affiliated with the Boston Red Sox. This position is crucial to the restaurant or catering team, tasked with ensuring the smooth and efficient delivery of food from kitchen to table. The primary responsibility of a Premium Food Runner is to facilitate effective communication between kitchen staff and servers, guaranteeing that customer orders are delivered accurately and promptly, while maintaining a positive and seamless dining experience for patrons. This role pays an hourly wage of $15.00 and is eligible for tips, making it a rewarding opportunity for candidates looking to gain or advance their experience in food service within a dynamic live entertainment and sports venue.
As a Premium Food Runner at Polar Park, you will be expected to transport dishes accurately and promptly from the kitchen to guests, inspect food for presentation and quality, and address any discrepancies efficiently with the kitchen or serving staff. You will assist in clearing tables and maintaining cleanliness, collaborate closely with colleagues to sustain effective communication flows, and support a team-oriented, fast-paced work environment. You should be comfortable standing and carrying trays for extended periods and possess a friendly, approachable demeanor to enhance customer satisfaction. This role is part-time and offers benefits such as a 401(k) savings plan and employer matching, reflecting OVG’s commitment to employee welfare even for part-time staff. The position is set to remain open through September 18, 2026, signaling ongoing demand and potential for growth within the company.
Job Requirements
- Three or more months’ experience in the food service industry preferred
- High school diploma or equivalent preferred
- Ability to stand, walk, and carry trays for extended periods
- Clear communication with both kitchen and serving staff, as well as customers
- Efficient in managing multiple tasks and orders simultaneously
- Ensure accuracy in food orders and quality control
- Friendly and approachable demeanor when interacting with customers
- Ability to work collaboratively with a diverse team in a fast-paced environment
- Flexibility to handle unexpected situations and changes in priorities
- Ability to work in a team-oriented, fast-paced, event-driven environment
Job Qualifications
- Three or more months’ experience in the food service industry preferred
- High school diploma or equivalent preferred
- Clear communication with both kitchen and serving staff, as well as customers
- Efficient in managing multiple tasks and orders simultaneously
- Ensure accuracy in food orders and quality control
- Friendly and approachable demeanor when interacting with customers
- Ability to work collaboratively with a diverse team in a fast-paced environment
- Flexibility to handle unexpected situations and changes in priorities
- Ability to work in a team-oriented, fast-paced, event-driven environment
Job Duties
- Transport dishes from the kitchen to the appropriate tables in a timely and organized manner, ensuring that orders are accurately delivered
- Collaborate with kitchen and serving staff to maintain clear communication about order statuses, special requests, and any other relevant information
- Coordinate with the kitchen team to ensure that all components of a meal are ready for delivery simultaneously, maintaining the overall flow of service
- Inspect dishes for accuracy, presentation, and overall quality before delivering them to customers
- Report any discrepancies or issues to the appropriate personnel
- Provide excellent customer service by being attentive to customers' needs, answering questions, and addressing concerns in a professional and friendly manner
- Assist in clearing empty plates and utensils from tables, resetting them for new diners, and maintaining overall cleanliness in the dining area
- Collaborate with servers, chefs, and other restaurant staff to create a positive and efficient work environment
- Familiarize yourself with the menu to accurately describe dishes and assist customers with inquiries
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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