Job Overview
Employment Type
Full-time
Benefits
401(k) retirement plan
Employee stock purchase plan
Education assistance programs
Paid vacation
Paid holidays
Job Description
Peoples Premium Finance is a division of Peoples Bank, a well-established financial institution operating as one of the largest 150 banks in the United States. Peoples Bank extends its full-service banking facilities through 130 branches spread across Ohio, West Virginia, Kentucky, Virginia, Washington D.C., and Maryland. Additionally, it maintains Specialty Finance offices in Minnesota, Missouri, and Vermont. The bank is deeply committed to community enrichment, demonstrated through the Peoples Bank Foundation, which has generously donated over $8 million to local organizations since 2003. Over the years, Peoples Bank has earned several prestigious national recognitions, including American Banker Best Banks to Work For from 2021 to 2025, Top Workplaces USA national awards from 2022 to 2026, and Newsweek’s America’s Greatest Workplaces accolades for 2024 through 2026. These honors reflect the company’s outstanding culture, reliability, and commitment to its employees and customers.
At Peoples Premium Finance, the work environment is designed to balance professional growth with personal well-being. The division offers a comprehensive benefits package that includes a 401(k) retirement plan with an employer match, an employee stock purchase plan, various education assistance programs such as student loan and tuition paydown or reimbursement, paid vacation, and holidays. This robust package highlights the company’s dedication to supporting its associates' financial health, career development, and life outside of work.
The role of an administrative and operational support associate in the Premium Finance division focuses on delivering high-quality service to insurance agents and insured customers. The position plays a crucial role in managing communications such as phone inquiries, policy maintenance correspondence, and customer service requests both on paper and electronically. Individuals in this role are expected to embody the company’s core values of integrity, professionalism, and collaboration while maintaining a positive work environment. They are to be reliable, punctual, and proactive in meeting performance objectives, contributing significantly to the success of the team and the broader organization.
The day-to-day responsibilities include being the primary contact point for telephone inquiries from insurance stakeholders, properly documenting conversations, supporting the team through administrative tasks, managing incoming and outgoing correspondence, and handling confidential information with care. Additional duties might involve special projects and providing backup support as needed, ensuring operational continuity within the division. The role demands excellent interpersonal and organizational skills, a strong customer service orientation, and proficiency in standard office software such as Microsoft Word and Excel.
Joining Peoples Premium Finance means becoming part of a forward-thinking company that values its associates, insists on high ethical standards, and consistently strives for excellence in service and workplace culture. This position offers an opportunity to grow within a nationally recognized company that values work-life balance and employee success, making it an excellent choice for individuals seeking a stable and rewarding career in financial services.
At Peoples Premium Finance, the work environment is designed to balance professional growth with personal well-being. The division offers a comprehensive benefits package that includes a 401(k) retirement plan with an employer match, an employee stock purchase plan, various education assistance programs such as student loan and tuition paydown or reimbursement, paid vacation, and holidays. This robust package highlights the company’s dedication to supporting its associates' financial health, career development, and life outside of work.
The role of an administrative and operational support associate in the Premium Finance division focuses on delivering high-quality service to insurance agents and insured customers. The position plays a crucial role in managing communications such as phone inquiries, policy maintenance correspondence, and customer service requests both on paper and electronically. Individuals in this role are expected to embody the company’s core values of integrity, professionalism, and collaboration while maintaining a positive work environment. They are to be reliable, punctual, and proactive in meeting performance objectives, contributing significantly to the success of the team and the broader organization.
The day-to-day responsibilities include being the primary contact point for telephone inquiries from insurance stakeholders, properly documenting conversations, supporting the team through administrative tasks, managing incoming and outgoing correspondence, and handling confidential information with care. Additional duties might involve special projects and providing backup support as needed, ensuring operational continuity within the division. The role demands excellent interpersonal and organizational skills, a strong customer service orientation, and proficiency in standard office software such as Microsoft Word and Excel.
Joining Peoples Premium Finance means becoming part of a forward-thinking company that values its associates, insists on high ethical standards, and consistently strives for excellence in service and workplace culture. This position offers an opportunity to grow within a nationally recognized company that values work-life balance and employee success, making it an excellent choice for individuals seeking a stable and rewarding career in financial services.
Job Requirements
- High school diploma or equivalent work experience
- Excellent interpersonal skills and ability to communicate with customers and internal associates
- Strong customer service skills
- Organizational skills and ability to prioritize tasks
- Strong attention to detail
- Strong typing/PC skills including email, MS Word and Excel
- Strong teamwork mentality and team performance
Job Qualifications
- High school diploma or equivalent work experience
- Excellent interpersonal skills and ability to communicate with customers and internal associates
- Strong customer service skills
- Organizational skills and ability to prioritize tasks
- Strong attention to detail
- Strong typing/PC skills including email, MS Word and Excel
- Strong teamwork mentality and team performance
Job Duties
- First in line for telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts
- Properly document call conversation on each specific account
- Provide administrative and operational support for team
- Work or distribute paper and electronic inquiries received through customer service queues
- Responsible for reviewing, sorting and distributing incoming correspondence which includes policy maintenance and acknowledgements and over-night and returned mail
- Assist in processing and preparing out-going correspondence
- Provide backup and assistance to the department as needed
- Responsible for the proper handling of confidential and secure information
- Perform special projects as assigned
Job Criteria
Experience
No experience required
Job Location
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