Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $74,600.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a prominent hospitality company specializing in delivering exceptional food and beverage services across a variety of venues, including sports arenas, entertainment facilities, and premium event spaces. With a legacy spanning over 100 years, Delaware North prides itself on providing world-class experiences for guests at some of the most iconic locations globally. The company emphasizes its commitment to the professional and personal growth of its team members, offering a rich environment for career advancement in multiple areas such as restaurant management, hotel operations, retail, and gaming. Delaware North is a family-owned business that has built a global reputation for excellence and innovation in the hospitality sector.
The Premium Services Manager position is based at Chaifetz Arena in Saint Louis, Missouri, where Delaware North manages premium dining and catered events. This full-time role offers a competitive base salary ranging from $55,300 to $74,600 annually, supplemented by an annual bonus program based on both company and individual performance or an uncapped sales incentive plan based on the role. The Premium Services Manager is a hands-on, polished hospitality leader responsible for managing premium dining operations within the arena. The successful candidate will focus on ensuring exceptional guest service, the flawless execution of premium services on event days, and the smooth operation of catered events.
As a Premium Services Manager, the role demands a high level of responsibility in supervising premium service teams, maintaining the highest standards of cleanliness, presentation, and product quality to create memorable guest experiences. The manager will play a critical role in developing and implementing operational strategies, procedures, menus, and control policies that uphold service standards and enhance staff accountability. Building and maintaining strong relationships with premium guests, internal stakeholders, and partners is key, with a professional and discreet approach to handling guest concerns.
The company values candidates with a minimum of three years of experience in premium hospitality environments, particularly within sports or entertainment venues or catering settings. Strong food knowledge and prior experience supervising service teams are essential. The ability to communicate effectively with staff, both orally and in writing, is required. The role demands flexibility to work during nights, weekends, holidays, and on major event days. While no formal degree is required, the ideal candidate embodies a passion for exceptional hospitality and operational excellence.
Delaware North champions diversity and is an equal opportunity employer, welcoming applicants from all backgrounds. The company offers a comprehensive benefits package including medical, dental, and vision insurance; a 401(k) plan with company matching; paid vacation and parental leave; tuition reimbursement; and generous friends-and-family discounts at various resorts and hotels. Working at Delaware North means being part of a global legacy where the focus is on people, growth opportunities, and creating great experiences in great places.
The Premium Services Manager position is based at Chaifetz Arena in Saint Louis, Missouri, where Delaware North manages premium dining and catered events. This full-time role offers a competitive base salary ranging from $55,300 to $74,600 annually, supplemented by an annual bonus program based on both company and individual performance or an uncapped sales incentive plan based on the role. The Premium Services Manager is a hands-on, polished hospitality leader responsible for managing premium dining operations within the arena. The successful candidate will focus on ensuring exceptional guest service, the flawless execution of premium services on event days, and the smooth operation of catered events.
As a Premium Services Manager, the role demands a high level of responsibility in supervising premium service teams, maintaining the highest standards of cleanliness, presentation, and product quality to create memorable guest experiences. The manager will play a critical role in developing and implementing operational strategies, procedures, menus, and control policies that uphold service standards and enhance staff accountability. Building and maintaining strong relationships with premium guests, internal stakeholders, and partners is key, with a professional and discreet approach to handling guest concerns.
The company values candidates with a minimum of three years of experience in premium hospitality environments, particularly within sports or entertainment venues or catering settings. Strong food knowledge and prior experience supervising service teams are essential. The ability to communicate effectively with staff, both orally and in writing, is required. The role demands flexibility to work during nights, weekends, holidays, and on major event days. While no formal degree is required, the ideal candidate embodies a passion for exceptional hospitality and operational excellence.
Delaware North champions diversity and is an equal opportunity employer, welcoming applicants from all backgrounds. The company offers a comprehensive benefits package including medical, dental, and vision insurance; a 401(k) plan with company matching; paid vacation and parental leave; tuition reimbursement; and generous friends-and-family discounts at various resorts and hotels. Working at Delaware North means being part of a global legacy where the focus is on people, growth opportunities, and creating great experiences in great places.
Job Requirements
- Minimum three years of experience in premium hospitality environments, preferably in sports or entertainment venues or catering environments
- Strong food knowledge with a variety of menus and previous experience supervising service team members required
- Ability to communicate through oral and written skills with staff
- No degree required
- Ability to work nights, weekends, holidays, and major events as required
Job Qualifications
- Minimum three years of experience in premium hospitality environments, preferably in sports or entertainment venues or catering environments
- Strong food knowledge with a variety of menus and previous experience supervising service team members required
- Ability to communicate through oral and written skills with staff
- No degree required
- Ability to work nights, weekends, holidays, and major events as required
Job Duties
- Hire, develop, and manage effective teams, ensuring flawless execution and exceptional guest experiences
- Schedule, coordinate and supervise premium service team members and operations on event days
- Maintain exceptional standards for cleanliness, presentation, service flow, and product quality
- Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion
- Assist in developing and executing operational strategies, procedures, menus, and control policies that elevate service standards and accountability of staff
- Ensure compliance with all company standards and federal, state and local regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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