Premium Club Supervisor, Progressive Field

Delaware North Sportservice is a premier provider of hospitality services and operations, renowned for delivering exceptional guest experiences in iconic venues. Since 1994, Delaware North has operated concessions and premium dining at Progressive Field, the 35,041-seat home of Major League Baseball's Cleveland Guardians in Cleveland, Ohio. As a global leader in hospitality, Delaware North is a family-owned company with over 100 years of history, committed to excellence across various sectors including sports, gaming, national parks, hotels, and retail. Their extensive network offers unique opportunities for personal and professional growth, making them a sought-after employer for individuals passionate about the hospitality industry. The company emphasizes a culture of inclusion and equal opportunity, welcoming team members from diverse backgrounds and fostering an environment where every employee feels valued and supported.

The role of Premium Club Supervisor at Progressive Field is a dynamic and exciting seasonal position designed for those who thrive in fast-paced environments and enjoy being part of the game day action. This position focuses on overseeing the food service and hospitality operations within the premium clubs, ensuring that every guest receives exemplary service from start to finish. Earning between $20.00 and $22.00 per hour, this role offers competitive pay and a comprehensive benefits package aimed at supporting the wellbeing of team members.

Premium Club Supervisors play a critical role in maintaining high standards of service quality, cleanliness, and safety in all areas under their supervision. Their responsibilities include managing inventory, scheduling staff, assisting in hiring and training, monitoring budgets, and ensuring compliance with health and safety regulations. The position requires a proactive approach to problem-solving and the ability to operate efficiently during high-volume events, including days, weekends, holidays, and special games.

This position does not require a college degree but does call for a minimum of two years of experience in hospitality or high-volume dining. Candidates must possess a strong knowledge of food and wine, basic understanding of cost controls and profit and loss statements, and exhibit flexibility in working varied hours. Physical requirements include standing and walking for the entire shift and the ability to lift up to 50 pounds.

Delaware North is dedicated to the growth and success of its employees, providing extensive training and development opportunities, employee discounts, flexible scheduling, and eligibility for various insurance plans and retirement benefits. This role provides an excellent pathway for individuals eager to build a rewarding career in hospitality while enjoying the thrilling environment of Major League Baseball events. Joining Delaware North means becoming part of a global legacy that values teamwork, innovation, and outstanding service, making it an exceptional choice for seasonal employment.