Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Annual performance bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North Sportservice is a renowned hospitality company with a rich legacy of over 100 years in the industry. As a family-owned business, Delaware North operates globally, offering a diverse range of services in iconic locations including sports arenas, national parks, casinos, and hotels. The company prides itself on creating memorable experiences for its guests while fostering professional growth and development opportunities for its employees. With a commitment to excellence, Delaware North has established itself as a leader in the hospitality sector by managing high-profile venues and delivering exceptional guest service.
One of Delaware North’s notable partnerships is with the NHL’s Buffalo Sabres, managing concessions, clubs, suites, and exclusive dining experiences at the 19,200-seat KeyBank Center in Buffalo, New York. This longstanding collaboration, dating back to 1970, highlights the company’s expertise in sports and event hospitality. Delaware North is dedicated to providing a dynamic work environment where team members can thrive and contribute to the success of the organization.
The Premium Club and Catering Manager role at Delaware North Sportservice is an exciting opportunity for an experienced hospitality professional to lead and oversee the Lexus Club and all catering operations at KeyBank Center. This position plays a crucial role in delivering premium guest experiences during NHL games and other events, ensuring the highest standards of service and operational efficiency. The manager will be responsible for hiring, training, and supervising food and beverage staff, coordinating event day activities, and maintaining quality assurance and safety standards.
Additionally, the role involves financial management duties such as preparing monthly projection reports, managing inventory, cash controls, payroll systems, and budgeting. The manager will work closely with both front and back-of-house teams to create seamless event operations that delight guests and support team member success. This position offers a competitive base salary of $62,354 per year, along with an annual bonus plan or uncapped sales incentive, reflecting the company’s commitment to rewarding outstanding performance.
Working at Delaware North means becoming part of a global legacy. Employees benefit from comprehensive training, career advancement pathways, and a supportive work culture that values diversity and inclusion. The company offers numerous benefits such as medical, dental, and vision insurance, 401(k) plan with company matching, paid time off, parental leave, tuition reimbursement, and exclusive employee discounts. As the Premium Club and Catering Manager, you will have the unique opportunity to grow your hospitality career within a vibrant and fast-paced environment centered around thrilling sports events and premium service.
One of Delaware North’s notable partnerships is with the NHL’s Buffalo Sabres, managing concessions, clubs, suites, and exclusive dining experiences at the 19,200-seat KeyBank Center in Buffalo, New York. This longstanding collaboration, dating back to 1970, highlights the company’s expertise in sports and event hospitality. Delaware North is dedicated to providing a dynamic work environment where team members can thrive and contribute to the success of the organization.
The Premium Club and Catering Manager role at Delaware North Sportservice is an exciting opportunity for an experienced hospitality professional to lead and oversee the Lexus Club and all catering operations at KeyBank Center. This position plays a crucial role in delivering premium guest experiences during NHL games and other events, ensuring the highest standards of service and operational efficiency. The manager will be responsible for hiring, training, and supervising food and beverage staff, coordinating event day activities, and maintaining quality assurance and safety standards.
Additionally, the role involves financial management duties such as preparing monthly projection reports, managing inventory, cash controls, payroll systems, and budgeting. The manager will work closely with both front and back-of-house teams to create seamless event operations that delight guests and support team member success. This position offers a competitive base salary of $62,354 per year, along with an annual bonus plan or uncapped sales incentive, reflecting the company’s commitment to rewarding outstanding performance.
Working at Delaware North means becoming part of a global legacy. Employees benefit from comprehensive training, career advancement pathways, and a supportive work culture that values diversity and inclusion. The company offers numerous benefits such as medical, dental, and vision insurance, 401(k) plan with company matching, paid time off, parental leave, tuition reimbursement, and exclusive employee discounts. As the Premium Club and Catering Manager, you will have the unique opportunity to grow your hospitality career within a vibrant and fast-paced environment centered around thrilling sports events and premium service.
Job Requirements
- Minimum of two years hospitality management experience
- strong leadership and team-building abilities
- experience with inventory management, cost control, and procurement
- financial management and budgeting experience
- data analysis and independent decision-making skills
- availability to work evenings, weekends, holidays, and event days
- no formal degree required
Job Qualifications
- Minimum of two years hospitality management experience
- strong managerial and team-building skills
- experience with inventory, cost control, and purchasing
- financial management accountability and budgeting experience
- ability to analyze data and make decisions independently
- ability to work evenings, weekends, and holidays
- no degree required
Job Duties
- Hire and train food and beverage team members for the catering and clubs department
- schedule, coordinate, and supervise the clubs and catering team members and operation on event days
- provide ongoing job performance feedback to team members
- partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
- handle guest relations and ensure quality assurance standards are maintained
- follow and maintain safety and sanitation procedures
- ensure proper repair and maintenance of food service equipment
- prepare monthly projection reports
- ensure effective systems for cash, inventory, and payroll are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
