Pre Arrivals Marketing Coordinator

Marriott Vacations Worldwide is a leading global vacation ownership company known for its commitment to providing exceptional vacation experiences to guests around the world. As part of the hospitality and vacation ownership industry, Marriott Vacations Worldwide operates a diverse portfolio of properties and resorts that cater to vacationers seeking memorable and personalized travel experiences. The company is dedicated to delivering outstanding customer service, fostering employee growth, and maintaining a culture of inclusivity and diversity. They emphasize the importance of innovation, teamwork, and guest satisfaction as central elements of their business success.

The Pre-Arrival Marketing Coordinator role is an essential position within Marriott Vacations Worldwide, designed to maximize revenue opportunities by engaging potential guests via phone communications. The position involves using effective sales techniques to encourage eligible guests to purchase or schedule preview package sales and tours. This proactive approach not only drives sales revenue but also aims to preserve and enhance guest loyalty to the company. The coordinator assists guests in planning their vacation agendas, ensuring that their experience aligns with their expectations and the company’s standards.

This hourly position offers a competitive hourly rate of $16.90 plus a compensation plan, reflecting Marriott Vacations Worldwide’s commitment to rewarding performance and dedication. The role is primarily focused on telephonic interactions, where the coordinator explains the details and requirements related to attending sales presentations and verifies customer eligibility for various packages. Additionally, the coordinator offers approved incentives to guests to motivate attendance and participation.

Besides sales responsibilities, the Pre-Arrival Marketing Coordinator plays a key role in customer service by actively listening and responding to guest inquiries, concerns, and requests. They use brand or property-specific processes to effectively resolve issues, build trust, and enhance the guest’s experience. The coordinator is also tasked with recognizing opportunities to upsell or offer enhancements that can improve the overall company experience or event outcomes.

Adherence to company policies, standard operating procedures, and legal standards is critical for this role. The coordinator is expected to meet or exceed outlined personal performance standards while maintaining confidentiality of proprietary materials and guest information. Effective communication, professionalism, and relationship-building with other associates and departments are emphasized to maintain a harmonious and productive work environment.

The job requires proficiency in customer service, sales, and computer skills, along with the ability to handle sensitive issues with tact, diplomacy, and respect. It involves regular communication by telephone and extended computer use, demanding both stamina and attention to detail. Physical requirements are moderate, typically involving sitting or standing for long periods and occasional light lifting.

Marriott Vacations Worldwide values diversity and inclusion, providing reasonable accommodations to individuals with disabilities and fostering an equitable workplace. The company supports career development and offers an engaging and rewarding work atmosphere. This position offers a great opportunity to be part of a globally recognized leader in the vacation ownership industry, contributing to an exceptional guest experience while developing valuable skills in sales and customer service.