Prattville - Customer Concierge - Full Time

This company is a reputable automotive dealership committed to providing top-tier customer service and automotive solutions. They specialize in automotive sales and service, ensuring clients receive comprehensive care for their vehicles along with attentive sales support. The dealership is recognized for its customer-centric approach, emphasizing professionalism, courtesy, and efficiency in every interaction. They value employees who contribute to an environment of respect and high-quality service, facilitating a seamless customer experience from the first point of contact to after-sales support.

The role of Customer Concierge is crucial within this organization, serving as the first point of contact for incoming customer communications. This position involves answering telephone calls in a friendly, interested, and helpful manner, gathering essential information from callers, and directing the calls to the appropriate personnel. The Customer Concierge also handles logging of missed calls and sales-related calls, ensures effective message taking when necessary, and manages electronic communications to respond promptly and accurately. This role requires a professional with excellent phone etiquette, strong written and verbal communication, and solid computer skills, as well as a pleasant and courteous personality. The starting pay for this position is $14 per hour, and the employer is an equal opportunity one that adheres to federal employment laws to protect applicant rights. This role is ideal for candidates with customer service training, experience in administrative or call center roles, and a working knowledge of automotive sales and service, looking to grow in a dynamic and supportive work environment. The Customer Concierge plays a pivotal role in enhancing customer satisfaction and supporting the operational flow of the dealership.