Practice Support Assistant (Clinical Receptionist) - Full time, 40 hours per week - Bronson Family Medicine - Shaffer St., Kalamazoo, MI

Bronson Healthcare Group is a well-established and respected healthcare organization dedicated to providing exceptional medical services to the communities it serves. One of its key facilities, Bronson Methodist Hospital, located in Kalamazoo, Michigan, is a full-service medical center committed to delivering compassionate care, innovative treatments, and patient-focused service. As part of the Bronson system, the hospital supports a team-oriented culture where employees are valued, encouraged, and driven to make a difference in patients' lives.

Bronson values a workplace where employees love where they work; this is reflected in their commitment to fostering a positive, resilient, and compassionate team called Team Bronson. This team is passionate about going above and beyond for patients, colleagues, and the wider community. Employees experience a supportive environment that encourages growth, skill development, and maintaining the highest standards of healthcare and professionalism.

The Practice Support Assistant (Clinical Receptionist) role at Bronson Family Medicine - Shaffer St. is a full-time position requiring 40 hours per week. This role is vital in maintaining smooth operations within the clinical setting. The individual hired will be responsible for numerous patient-facing and administrative support tasks that play a crucial role in delivering timely and effective care to patients. The Practice Support Assistant is tasked with greeting patients, answering phones, scheduling appointments, handling patient check-in procedures, and managing medical files and records with accuracy and confidentiality.

This position demands strong organizational skills, excellent customer service abilities, and a firm understanding of medical office operations including experience with medical insurance processing and the use of electronic practice management systems such as Medic, Misys, or Tiger. The ideal candidate should be capable of multitasking efficiently in a dynamic healthcare environment while maintaining a positive and professional demeanor. The Assistant also plays an important part in safeguarding patient confidentiality and complying with hospital safety and infection control policies.

In addition to direct patient interaction, the Practice Support Assistant supports providers and office staff by managing schedules, entering charges and payments, verifying insurance information, and preparing necessary documentation such as encounter forms coded accurately with ICD-9 and CPT codes. Accuracy in data entry and the ability to handle multiple, detailed tasks are critical components of this position. Working knowledge of office equipment and proficiency in basic math are also essential skills for success.

Bronson also emphasizes continuous learning and professional development; thus, the Practice Support Assistant is expected to engage in ongoing study and training to maintain and enhance competency related to their responsibilities. The position fosters a collaborative team atmosphere and requires maintaining effective working relationships across departments.

This rewarding role offers candidates an opportunity to be part of a respected healthcare institution known for its dedication to quality care, community focus, and employee satisfaction. Team members benefit from a culture that values kindness, respect, and integrity, ensuring that everyone—patients, families, visitors, and staff—feels valued and cared for.