Practice Support Assistant (Clinical Receptionist) - Bronson Sports Medicine - 40 hours per week- Turwill Ln, Kalamazoo, MI
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
Bronson Healthcare Group, a renowned name in the healthcare industry, is committed to providing exceptional medical services and compassionate care to its community. With a strong presence in Michigan, Bronson combines cutting-edge technology with a dedicated team to create a supportive and positive environment for both patients and employees. The organization fosters a culture of resilience, teamwork, and continuous growth, emphasizing the importance of positivity and going above and beyond in all its services. Bronson Methodist Hospital, one of its primary facilities, is known for its state-of-the-art medical care and patient-centered approach. It serves as a cornerstone for the local population's health needs and a place of opportunity for professionals seeking a challenging yet rewarding healthcare career.
The role of Practice Support Assistant (Clinical Receptionist) at Bronson Sports Medicine is a vital position within the organization, located in Kalamazoo, MI. This full-time, first-shift position offers 40 hours per week and involves a diverse range of responsibilities that support medical staff and patients alike. The Practice Support Assistant acts as a frontline point of contact for patients, managing patient registrations, scheduling appointments, verifying insurance, and maintaining medical records with precision and confidentiality. It requires a professional who excels in customer service, communication, and administrative skills, with the ability to navigate hospital-based computer systems such as Medic, Misys, and Tiger.
This position provides an excellent opportunity for individuals with a high school education or GED and 3 to 6 months of related experience to enter the healthcare industry and develop a valuable skill set. The role’s duties include answering phones, greeting patients, collecting co-payments, entering charges and payments into practice management systems, and preparing encounter forms. In addition, the assistant is responsible for maintaining a clean and organized work environment and adhering to hospital safety and infection control protocols. The position demands attention to detail, multi-tasking capabilities, and the capacity to maintain confidentiality of sensitive information. The collaborative nature of the role encourages engagement with team members and participation in ongoing training and development.
Employees at Bronson enjoy a supportive atmosphere where teamwork, integrity, and respect are paramount. The facility values continuous learning and requires its staff to stay competent in their roles through regular education and training. The Practice Support Assistant plays an integral part in ensuring patients receive timely, efficient, and courteous service, thereby creating a welcoming experience for everyone who walks through the doors. This role is perfect for someone who thrives in a fast-paced medical environment and is passionate about contributing positively to patient care and operational excellence.
The role of Practice Support Assistant (Clinical Receptionist) at Bronson Sports Medicine is a vital position within the organization, located in Kalamazoo, MI. This full-time, first-shift position offers 40 hours per week and involves a diverse range of responsibilities that support medical staff and patients alike. The Practice Support Assistant acts as a frontline point of contact for patients, managing patient registrations, scheduling appointments, verifying insurance, and maintaining medical records with precision and confidentiality. It requires a professional who excels in customer service, communication, and administrative skills, with the ability to navigate hospital-based computer systems such as Medic, Misys, and Tiger.
This position provides an excellent opportunity for individuals with a high school education or GED and 3 to 6 months of related experience to enter the healthcare industry and develop a valuable skill set. The role’s duties include answering phones, greeting patients, collecting co-payments, entering charges and payments into practice management systems, and preparing encounter forms. In addition, the assistant is responsible for maintaining a clean and organized work environment and adhering to hospital safety and infection control protocols. The position demands attention to detail, multi-tasking capabilities, and the capacity to maintain confidentiality of sensitive information. The collaborative nature of the role encourages engagement with team members and participation in ongoing training and development.
Employees at Bronson enjoy a supportive atmosphere where teamwork, integrity, and respect are paramount. The facility values continuous learning and requires its staff to stay competent in their roles through regular education and training. The Practice Support Assistant plays an integral part in ensuring patients receive timely, efficient, and courteous service, thereby creating a welcoming experience for everyone who walks through the doors. This role is perfect for someone who thrives in a fast-paced medical environment and is passionate about contributing positively to patient care and operational excellence.
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- Must have keyboarding and computer skills
- Ability to file accurately
- Professional communication skills
- Excellent customer service skills
- Ability to perform light clerical duties
- Previous computer experience including hospital-based programs preferred
- Ability to organize, alphabetize, and prioritize tasks
- Excellent math skills
- Ability to use basic office equipment
- Ability to maintain confidentiality
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to work effectively in a team environment
- Ability to maintain the highest level of confidentiality
- Capable of handling mental/visual fatigue and physical demands including walking, standing, stooping, bending, sitting, and light lifting
- Must register patients/customers and confirm demographic and insurance information
- Must complete required fields in practice management systems
- Ability to determine patient co-payments and collect payments
- Skill in entering charges/payments into practice management systems
- Familiarity with coding systems such as ICD-9 and CPT codes
- Ability to schedule and coordinate appointments, tests, and referrals
- Ability to answer telephones and relay information professionally
- Knowledge of maintaining medical records and patient confidentiality
- Ability to perform basic office tasks and composition of correspondence
- Capability to maintain clean work area and report equipment issues
- Ability to engage in continuous learning and complete training
- Ability to ensure kindness, respect, teamwork, and integrity
- Knowledge of hospital safety and infection control protocols
- Must maintain provider schedules and run related reports
- Capability to prepare deposits accurately
- Willingness to perform additional duties as assigned
- Access to medication rooms for supplies management
Job Qualifications
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- Previous experience working with medical insurance preferred
- Keyboarding and computer skills
- Professional communication and excellent customer service skills
- Previous experience with hospital-based programs or practice management systems preferred
- Proficient in organization, alphabetizing, and filing
- Excellent math skills
- Ability to maintain confidentiality
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relationships in a team environment
Job Duties
- Registers patients/customers and confirms patient/guarantor demographic and insurance information
- Completes all required fields in practice management system
- Determines patient co-payments and collects payments on amounts due
- Enter charges/payments into MISYS/Tiger system
- Prepares encounter forms for charge entry using correct ICD-9 and CPT codes
- Schedules and coordinates patient appointments, tests, and referrals
- Answers telephones, takes messages, routes callers, and provides/relays information
- Maintains patient medical records according to standards
- Obtains patient authorization for transfer of private health information
- Maintains patient confidentiality of data and information
- Performs basic office duties such as sorting/mail distribution, copying, filing, faxing, ordering supplies, and completing forms
- Performs basic composition of letters and reports
- Maintains a clean unit environment/work area and communicates equipment malfunctions
- Maintains accountability for special projects as assigned
- Performs individual assignments as directed by management
- Maintains unsupervised access to medication rooms for stocking/retrieving supplies
- Maintains provider schedules including meetings, appointments, cancellations, and reschedules
- Prints physician daily schedules
- Runs reports from MISYS/Tiger system
- Prepares deposits and completes deposit verification
- Ensures patients, families, visitors, customers, and employees are treated with kindness and respect
- Demonstrates teamwork and integrity
- Demonstrates knowledge of hospital safety and infection control policies
- Engages in continuous study and completes required training and education
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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