Practice Support Assistant (Clinic Receptionist) - M-F 8:00 - 4:30 - Onsite at Bronson Sports Medicine - Kalamazoo, MI
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional Development
Paid holidays
Job Description
Bronson Healthcare Group, headquartered in Kalamazoo, Michigan, is a comprehensive health system dedicated to providing high-quality patient care, innovative medical services, and community wellness programs. Established as a leader in healthcare, Bronson operates multiple hospitals, outpatient clinics, and specialty medical practices, including the well-known Bronson Methodist Hospital where many of its core services are delivered. As one of the largest healthcare providers in the region, Bronson emphasizes compassionate care, resilience, and a strong commitment to their community and workforce. The organization's culture centers on positivity and collaboration, nurturing a workplace where employees feel valued, motivated, and empowered to make a meaningful difference every day. This ethos is embodied in their tagline, 'Love Where You Work,' highlighting a supportive environment that fosters professional growth and patient-centered excellence.
The Practice Support Assistant position at Bronson Sports Medicine in Kalamazoo, MI, offers a fulfilling clinical administrative career with a full-time schedule of Monday through Friday, 8:00 AM to 4:30 PM, onsite. This role supports the clinic's operations by managing patient interactions, scheduling, and crucial office procedures that help maintain the smooth functioning of the sports medicine practice. Responsibilities encompass greeting patients warmly, handling incoming communications efficiently, managing patient information and scheduling appointments, and assisting with billing and insurance processes. The assistant plays a pivotal role in fostering positive patient experiences through excellent customer service and attention to detail in managing healthcare records and payments. Essential competencies include keyboarding and computer skills, proficiency with hospital-based software like Medic, Misys, or Tiger practice management systems, and a solid understanding of medical insurance and confidentiality protocols.
This role demands a detail-oriented individual capable of multitasking and maintaining accuracy while prioritizing patient service and administrative compliance. The Practice Support Assistant will also be involved in verifying insurance coverage, collecting co-payments, entering charges and payments, and preparing forms and reports necessary for practice management and billing. Maintaining confidentiality of sensitive medical information and adhering to hospital safety and infection control guidelines are also critical aspects of the position.
Working as part of Team Bronson means joining a collaborative and dedicated group of professionals who support one another and their patients with empathy and integrity. Bronson encourages continuous learning and skill development to uphold the highest standards of service and clinical support. This opportunity is ideal for candidates with a high school diploma or GED, some medical office experience, and a passion for healthcare administration who want to grow their careers in a respected and community-focused health system.
The Practice Support Assistant position at Bronson Sports Medicine in Kalamazoo, MI, offers a fulfilling clinical administrative career with a full-time schedule of Monday through Friday, 8:00 AM to 4:30 PM, onsite. This role supports the clinic's operations by managing patient interactions, scheduling, and crucial office procedures that help maintain the smooth functioning of the sports medicine practice. Responsibilities encompass greeting patients warmly, handling incoming communications efficiently, managing patient information and scheduling appointments, and assisting with billing and insurance processes. The assistant plays a pivotal role in fostering positive patient experiences through excellent customer service and attention to detail in managing healthcare records and payments. Essential competencies include keyboarding and computer skills, proficiency with hospital-based software like Medic, Misys, or Tiger practice management systems, and a solid understanding of medical insurance and confidentiality protocols.
This role demands a detail-oriented individual capable of multitasking and maintaining accuracy while prioritizing patient service and administrative compliance. The Practice Support Assistant will also be involved in verifying insurance coverage, collecting co-payments, entering charges and payments, and preparing forms and reports necessary for practice management and billing. Maintaining confidentiality of sensitive medical information and adhering to hospital safety and infection control guidelines are also critical aspects of the position.
Working as part of Team Bronson means joining a collaborative and dedicated group of professionals who support one another and their patients with empathy and integrity. Bronson encourages continuous learning and skill development to uphold the highest standards of service and clinical support. This opportunity is ideal for candidates with a high school diploma or GED, some medical office experience, and a passion for healthcare administration who want to grow their careers in a respected and community-focused health system.
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- Previous experience in medical insurance preferred
- Must have keyboarding and computer skills
- Proficient in filing and organization
- Excellent math skills
- Ability to maintain confidentiality of sensitive medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relations in a team environment
- Ability to handle physical demands including walking, standing, stooping, bending, sitting, and lifting light objects
- Knowledge of hospital safety and infection control procedures
- Must maintain highest level of confidentiality
- Experience with hospital-based practice management systems preferred (Medic, Misys, Tiger)
- Ability to manage multi-tasking and prioritize tasks
- Competence in completing required training and education
- Ability to maintain accurate documentation timely
- Ability to treat patients, families, visitors, and employees with kindness and respect
Job Qualifications
- High school diploma or GED
- 3-6 months of related experience
- Previous experience working with medical insurance highly preferred
- Keyboarding and computer skills
- Experience with hospital-based programs such as Medic, Misys, or Tiger preferred
- Proficient in organizing, alphabetizing, and filing
- Excellent math skills
- Ability to use basic office equipment
- Professional communication and excellent customer service skills
- Ability to maintain confidentiality
- Ability to establish effective working relationships within a team
- Knowledge of hospital safety and infection control policies
- Ability to perform clerical duties and manage multiple tasks efficiently
Job Duties
- Registers patients/customers and confirms patient/guarantor demographic and insurance information
- Completes all required fields in practice management system
- Determines patient co-payments using electronic insurance verification system and collects payments on amounts due
- Enters charges/payments into MISYS/Tiger or other practice management system
- Prepares encounter forms for charge entry using correct ICD-9 and CPT codes
- Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and patient needs
- Answers telephones, takes messages, routes callers, and provides/relays information consistent with service standards
- Maintains patient medical records according to current required standards
- Obtains patient authorization for transfer of private health information
- Maintains patient confidentiality of data and information
- Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms
- Composes and proofreads letters and reports
- Maintains clean work area and communicates equipment problems
- Handles special projects as assigned
- Engages in continuous study to maintain competence
- Ensures accurate and timely documentation
- Treats patients and colleagues with kindness and respect
- Maintains provider schedules and prints physician daily schedules
- Runs reports from MISYS/Tiger system
- Prepares deposits and verifies accuracy
- Performs other duties assigned by physician or practice manager
- Maintains unsupervised access to unit medication room for stocking and retrieving supplies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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