Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Primary Care Pa...
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Life insurance
Disability insurance
Job Description
Bronson Healthcare Group is a distinguished healthcare provider committed to delivering compassionate and high-quality care to the communities it serves. With multiple facilities, including the prominent Bronson Methodist Hospital, the organization is dedicated to fostering a positive and inclusive workplace environment where employees are motivated to be their best. Bronson values resilience, compassion, and teamwork, and it is driven by a culture of positivity that inspires its staff to go above and beyond for patients, colleagues, and the community.
The Practice Support Assistant (Clinic Receptionist) role at Bronson Primary Care Partners - Richland, MI is a full-time position offering 40 hours per week. This pivotal role is essential in ensuring smooth operations within the clinic by performing a diverse array of duties focused on patient interaction and administrative support. The Practice Support Assistant serves as the first point of contact for patients by greeting them warmly, answering phones, scheduling appointments, and handling check-ins efficiently. Beyond front-desk responsibilities, this role also involves managing patient files, handling communications, and ensuring the confidentiality of medical information.
This position requires proficiency in computer systems, specifically hospital-based practice management software such as Medic, Misys, or Tiger, which is essential for tasks like verifying insurance, processing payments, and maintaining accurate patient records. Individuals in this role must demonstrate excellent communication skills, both verbal and written, maintain strong organizational abilities, and possess the capacity to handle multiple priorities with attention to detail. The job also includes light clerical duties, basic office equipment usage, and the responsibility of maintaining a clean and orderly work environment.
The Practice Support Assistant must exhibit a commitment to hospital safety, infection control, and maintaining the privacy of sensitive data. The position offers a dynamic work environment with opportunities to develop professional skills while contributing positively to patient experiences and team operations. Candidates are expected to engage in ongoing learning to ensure competence and compliance with department-specific training and requirements.
As a member of Team Bronson, the Practice Support Assistant will be part of a collaborative and supportive team known for its dedication to kindness, respect, and integrity. The role supports various operational needs, including processing patient co-payments, scheduling tests and referrals, handling office communications, and assisting with special projects. An ability to maintain effective working relationships within the organization and uphold high customer service standards is critical.
This role is vital in supporting the overall mission of Bronson Healthcare Group to provide excellent patient care and contribute to a healthy community. The position offers a fulfilling career path for individuals who are organized, compassionate, and eager to grow within a respected healthcare institution.
The Practice Support Assistant (Clinic Receptionist) role at Bronson Primary Care Partners - Richland, MI is a full-time position offering 40 hours per week. This pivotal role is essential in ensuring smooth operations within the clinic by performing a diverse array of duties focused on patient interaction and administrative support. The Practice Support Assistant serves as the first point of contact for patients by greeting them warmly, answering phones, scheduling appointments, and handling check-ins efficiently. Beyond front-desk responsibilities, this role also involves managing patient files, handling communications, and ensuring the confidentiality of medical information.
This position requires proficiency in computer systems, specifically hospital-based practice management software such as Medic, Misys, or Tiger, which is essential for tasks like verifying insurance, processing payments, and maintaining accurate patient records. Individuals in this role must demonstrate excellent communication skills, both verbal and written, maintain strong organizational abilities, and possess the capacity to handle multiple priorities with attention to detail. The job also includes light clerical duties, basic office equipment usage, and the responsibility of maintaining a clean and orderly work environment.
The Practice Support Assistant must exhibit a commitment to hospital safety, infection control, and maintaining the privacy of sensitive data. The position offers a dynamic work environment with opportunities to develop professional skills while contributing positively to patient experiences and team operations. Candidates are expected to engage in ongoing learning to ensure competence and compliance with department-specific training and requirements.
As a member of Team Bronson, the Practice Support Assistant will be part of a collaborative and supportive team known for its dedication to kindness, respect, and integrity. The role supports various operational needs, including processing patient co-payments, scheduling tests and referrals, handling office communications, and assisting with special projects. An ability to maintain effective working relationships within the organization and uphold high customer service standards is critical.
This role is vital in supporting the overall mission of Bronson Healthcare Group to provide excellent patient care and contribute to a healthy community. The position offers a fulfilling career path for individuals who are organized, compassionate, and eager to grow within a respected healthcare institution.
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- Previous experience working with medical insurance highly preferred
- Keyboarding and computer skills
- Ability to file accurately
- Professional communication and excellent customer service skills
- Ability to perform light clerical duties
- Previous computer experience with hospital-based programs such as Medic, Misys, Tiger or similar
- Proficient in organization, alphabetizing, and prioritizing tasks
- Excellent math skills and basic office equipment use
- Ability to maintain confidentiality of sensitive medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relations with staff and team environment
- Ability to handle mental and visual fatigue associated with computer work
- Physical ability to perform walking, standing, stooping, bending, sitting, and light lifting
- Register patients/customers and confirm demographic and insurance information
- Complete all required fields in practice management system
- Determine patient co-payments and collect payments
- Enter charges/payments into MISYS/Tiger system or other
- Prepare encounter forms with correct coding
- Schedule and coordinate appointments, tests, and referrals
- Answer phones and route calls in line with service standards
- Maintain patient medical records to required standards
- Obtain patient authorization for transfer of private health information
- Maintain patient confidentiality
- Perform basic office duties like sorting mail, copying, filing, faxing, ordering supplies
- Compose and proofread letters and reports
- Maintain clean work environment and report equipment issues
- Maintain accountability for special projects
- Perform assignments as directed by management
- Establish effective working relationships
- Engage in continuous learning and complete required training
- Ensure accurate documentation
- Treat patients and staff with kindness and respect
- Demonstrate teamwork and integrity
- Follow hospital safety and infection control policies
- Maintain provider schedules
- Print physician daily schedules
- Run reports from practice management systems
- Prepare deposits and verify accuracy
- Perform additional duties as assigned
- Maintain unsupervised access to medication room for supply management
Job Qualifications
- High school diploma or GED
- 3-6 months of related experience
- Strong keyboarding and computer skills
- Prior experience with medical insurance preferred
- Proficient in office equipment usage
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- Strong organizational and multi-tasking abilities
- Knowledge of hospital safety and infection control policies
Job Duties
- Answer telephone calls and take messages
- Greet and register patients
- Schedule and coordinate patient appointments and referrals
- Verify insurance and determine patient co-payments
- Enter charges and payments into practice management systems
- Maintain patient medical records and confidentiality
- Perform basic clerical duties including filing, copying, mail distribution, and ordering supplies
Job Criteria
Experience
No experience required
Job Location
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