Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Orthopedic and ...
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Employee assistance program
Professional development opportunities
Job Description
Bronson Healthcare Group is a comprehensive healthcare provider known for its commitment to compassionate, resilient, and strong patient care. As a reputable institution in the medical community, Bronson offers a supportive and positivity-driven work environment, inspiring its employees to deliver exceptional healthcare services. The organization emphasizes teamwork, integrity, and continuous professional development, ensuring a rewarding career for its workforce and outstanding service for its patients and their families. Bronson Methodist Hospital, located in Kalamazoo, is a hub for specialized medical services, including orthopedics and joint care, where advanced medicine meets patient-centered compassion. The hospital prides itself on maintaining a safe, clean, and highly efficient environment aligned with strict hospital safety and infection control policies.
The role of Practice Support Assistant (Clinic Receptionist) at Bronson Orthopedic and Joint Specialists in John Street, Kalamazoo, is a full-time position requiring 40 hours of work per week. The individual in this role is essential in ensuring a smooth and efficient clinic operation by managing a variety of clerical and patient-facing duties. Responsibilities include managing phone inquiries, greeting and checking in patients, scheduling appointments, and handling medical records. The assistant also supports charge entry using standard coding systems and interacts with insurance information to verify co-payments and payments. This position demands strong administrative skills, attention to detail, excellent customer service abilities, and the capacity to maintain confidentiality and professionalism in all interactions. The Practice Support Assistant engages with multiple teams and serves as a key point of contact for patients, fostering effective communication and a positive clinic experience. This role offers an opportunity to contribute significantly to the healthcare delivery process while working in a supportive and collaborative environment dedicated to patient care excellence.
The role of Practice Support Assistant (Clinic Receptionist) at Bronson Orthopedic and Joint Specialists in John Street, Kalamazoo, is a full-time position requiring 40 hours of work per week. The individual in this role is essential in ensuring a smooth and efficient clinic operation by managing a variety of clerical and patient-facing duties. Responsibilities include managing phone inquiries, greeting and checking in patients, scheduling appointments, and handling medical records. The assistant also supports charge entry using standard coding systems and interacts with insurance information to verify co-payments and payments. This position demands strong administrative skills, attention to detail, excellent customer service abilities, and the capacity to maintain confidentiality and professionalism in all interactions. The Practice Support Assistant engages with multiple teams and serves as a key point of contact for patients, fostering effective communication and a positive clinic experience. This role offers an opportunity to contribute significantly to the healthcare delivery process while working in a supportive and collaborative environment dedicated to patient care excellence.
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- previous experience working with medical insurance highly preferred
- keyboarding and computer skills
- ability to file accurately
- professional communication and customer service skills
- proficiency with hospital-based programs (Medic, Misys, Tiger or other practice management systems) preferred
- organizational and multitasking skills
- excellent math skills
- ability to use basic office equipment
- maintain confidentiality of sensitive medical information
- excellent verbal and communication skills
- positive customer service skills
- ability to work effectively in a team environment
- maintain highest level of confidentiality
- ability to handle physical demands such as walking, standing, bending, sitting, and lifting light objects
- ability to register patients and confirm demographic and insurance information
- perform data entry for charges and payments
- schedule and coordinate appointments
- maintain medical records
- perform office duties like mail management, copying, filing, faxing, ordering supplies
- perform basic composition of letters and reports
- maintain clean work area
- complete required trainings
- demonstrate knowledge of safety and infection control policies
- run reports and prepare deposits
- maintain unsupervised access to medication rooms for stocking or retrieving supplies
Job Qualifications
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- keyboarding and computer skills
- professional communication skills
- experience with medical insurance preferred
- proficiency with hospital-based computer programs like Medic, Misys, or Tiger
- excellent math skills
- ability to maintain confidentiality
- verbal communication skills
- positive customer service approach
- ability to manage multiple tasks and prioritize
- ability to establish effective working relationships in a team environment
Job Duties
- Answering phones
- greeting patients
- scheduling appointments
- patient check-in
- preparing and retrieving files
- directing telephone calls
- verifying insurance and co-payments
- entering charges and payments into practice management system
- maintaining patient medical records and confidentiality
- performing clerical duties such as filing, faxing, and ordering supplies
- preparing correspondence and reports
- maintaining clean work environment
- running reports from management systems
- preparing deposits and verification
- maintaining provider schedules
- engaging in ongoing training
- demonstrating teamwork and integrity
- complying with hospital safety and infection control policies
- performing additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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