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Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Orthopedic and Joint Specialists - John St., Kalamazoo at Bronson Healthcare

Bronson Healthcare

Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Orthopedic and Joint Specialists - John St., Kalamazoo

Kalamazoo, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Employee assistance program

Job Description

Bronson Healthcare Group, a leading healthcare provider based in Michigan, is renowned for its commitment to delivering exceptional medical services through compassionate, resilient, and dedicated teams. Among its many facilities, Bronson Methodist Hospital (BMH) stands out as a pillar of healthcare excellence in Kalamazoo, serving a diverse population with specialized medical care and comprehensive patient services. Bronson’s philosophy centers around positivity and teamwork, fostering an environment where staff members are encouraged to be their best and contribute meaningfully to patient outcomes and community wellbeing. This culture of care and collaboration makes Bronson Healthcare Group an inspiring place for healthcare professionals seeking rewarding and stable careers. \n\nThe role of Practice Support Assistant (Clinic Receptionist) at Bronson Orthopedic and Joint Specialists, located on John Street in Kalamazoo, is a full-time position requiring 40 hours per week. This crucial role is designed to support clinical operations by ensuring smooth patient flow and effective communication within the healthcare practice. The Practice Support Assistant owns front desk operations including welcoming patients, answering phones, managing schedules, and overseeing patient check-in processes. Furthermore, this position demands proficiency in handling patient records, verifying medical insurance details, and processing payments. Employees in this role must exhibit strong organizational skills, adeptness in using medical practice management systems like Medic, Misys, or Tiger, and a commitment to maintaining patient confidentiality at all times. \n\nIn addition to these core responsibilities, the Practice Support Assistant will maintain provider schedules, coordinate appointments and referrals, prepare encounter forms with accurate ICD and CPT codes, and assist with administrative duties such as filing, faxing, and copying. This position also involves continuous learning to stay updated on relevant competencies and hospital policies, particularly in safety and infection control. Candidates will appreciate working in a dynamic team environment that values cooperation and integrity. This role invites individuals who possess excellent customer service skills, keen attention to detail, and the ability to multitask efficiently in a fast-paced medical setting. Joining Bronson Healthcare Group means becoming part of a community-focused organization dedicated to patient-centered care and professional development, offering a rewarding career path in healthcare administration.

Job Requirements

High school diploma or general education degree (GED)
3-6 months of related experience
previous experience working with medical insurance highly preferred
keyboarding and computer skills
ability to file accurately
professional communication and excellent customer service skills
ability to perform light clerical duties
previous computer experience including hospital-based programs such as Medic, Misys, or Tiger preferred
proficiency in ability to organize, alphabetize, and prioritize multiple tasks
excellent math skills
ability to use basic office equipment
ability to maintain confidentiality of sensitive medical information
excellent verbal and communication skills
ability to maintain positive customer service
ability to establish effective working relations in a team environment
ability to maintain the highest level of confidentiality
capability to handle mental/visual fatigue due to CRT work
physical ability to perform duties including walking, standing, stooping, bending, sitting, and lifting light objects
ability to register patients/customers and confirm demographic and insurance information
ability to complete required fields in the practice management system
ability to determine co-payments and collect payments
ability to enter charges/payments accurately
ability to prepare encounter forms with correct coding
ability to schedule and coordinate appointments, tests, and referrals
ability to manage telephone communications
ability to maintain patient medical records and confidentiality
ability to perform basic office duties and correspondence composition
ability to maintain a clean work environment and communicate equipment issues
ability to engage in continuous learning
ability to treat patients and staff with kindness and respect
knowledge of hospital safety and infection control policies
ability to maintain provider schedules and print daily schedules
ability to run reports and prepare deposits
ability to maintain unsupervised access to medication rooms for stocking/retrieving supplies.

Job Qualifications

High school diploma or general education degree (GED)
3-6 months of related experience
previous experience working with medical insurance highly preferred
keyboarding and computer skills
ability to file accurately
professional communication skills
excellent customer service skills
previous computer experience with hospital-based programs such as Medic, Misys, or Tiger preferred
proficiency in organizing, alphabetizing, and prioritizing multiple tasks
excellent math skills and ability to use basic office equipment
ability to maintain confidentiality of sensitive medical information
excellent verbal and communication skills
ability to maintain positive customer service
ability to establish effective working relations in a team environment
knowledge and adherence to hospital safety and infection control policies.

Job Duties

Register patients/customers and confirm patient/guarantor demographic and insurance information
complete all required fields in practice management system
determine patient co-payments utilizing electronic insurance verification system and collect payments on amounts due
enter charges/payments into MISYS/Tiger or other practice management system
prepare encounter forms for charge entry using correct ICD-9 and CPT codes
schedule and coordinate patient appointments, tests, and referrals
answer telephones, take messages, route callers, and provide or relay information consistent with service standards
maintain patient medical records according to required standards
obtain patient authorization for transfer of private health information
maintain patient confidentiality
perform basic office duties such as sorting, distributing mail, copying, filing, faxing, ordering supplies, and completing forms
compose, format, type, and proofread standard correspondence and reports
maintain a clean work environment and communicate equipment issues
maintain accountability for special projects
establish and maintain effective working relationships within the organization
complete required training and education
ensure completion of required documentation
treat patients, families, visitors, customers, and employees with kindness and respect
demonstrate teamwork and integrity
maintain knowledge of hospital safety and infection control policies
maintain provider schedules including meetings, appointments, cancellations, reschedules, and add-ons
print Physician daily schedules
run reports from the MISYS/Tiger system
prepare daily deposit and verify accuracy
perform other duties as assigned
maintain unsupervised access to medication rooms for stocking and retrieving supplies.