Practice Support Assistant (Clinic Receptionist) - Full time, 40 hours per week - Bronson Primary Care Partners - Richland, MI
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Bronson Healthcare Group, based in Michigan, is a comprehensive healthcare provider renowned for its commitment to compassionate, resilient, and high-quality patient care. Known for its strength and driven by positivity, Bronson strives for excellence by fostering an environment where employees are encouraged to go above and beyond not only for their patients but also for each other and the broader community. Bronson Healthcare Group operates various facilities, including the Bronson Methodist Hospital (BMH) in Richland, Michigan, which serves as a core location for primary care and other specialized medical services. The organization embraces a team-oriented approach, supporting continuous learning and...
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months of related experience
- Previous experience working with medical insurance preferred
- Must have keyboarding and computer skills
- Ability to file accurately
- Professional communication and excellent customer service skills
- Previous computer experience including hospital-based programs (Medic, Misys, Tiger) preferred
- Proficient in organizing, alphabetizing, and filing
- Excellent math skills
- Ability to use basic office equipment
- Ability to maintain confidentiality of medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relationships in a team environment
- Must maintain confidentiality
- Ability to handle mental and visual tasks with high levels of fatigue
- Physical capability for walking, standing, stooping, bending, sitting, and lifting light objects
- Ability to register patients and confirm demographic and insurance information
- Complete required practice management fields
- Determine and collect co-payments
- Enter charges and payments
- Prepare encounter forms using correct coding
- Schedule patient appointments, tests, and referrals
- Answer phones and route calls
- Maintain patient medical records
- Obtain authorization for health information transfers
- Perform basic office duties
- Compose and proofread documents
- Maintain clean work areas
- Communicate equipment problems
- Maintain accountability for special projects
- Engage in continuous education
- Ensure accurate documentation
- Demonstrate respect and teamwork
- Adhere to safety and infection control
- Manage provider schedules
- Prepare deposits
- Maintain medication room access
Job Qualifications
- High school diploma or GED
- 3-6 months of related experience
- Previous experience with medical insurance preferred
- Keyboarding and computer skills
- Ability to file accurately and prioritize tasks
- Professional communication and customer service skills
- Previous experience with hospital-based computer programs preferred
- Excellent math skills
- Knowledge of maintaining confidentiality
- Excellent verbal and communication skills
- Ability to establish effective working relationships
- Ability to work in a team environment
- Knowledge of hospital safety and infection control policies
- Ability to perform light clerical and physical duties
Job Duties
- Registers patients and confirms patient and guarantor demographics and insurance information
- Completes required fields in practice management system
- Determines patient co-payments using electronic insurance verification and collects payments
- Enters charges and payments into MISYS or Tiger system
- Prepares encounter forms using correct ICD-9 and CPT codes as per Codescan
- Schedules and coordinates patient appointments, tests, and referrals
- Answers telephones, takes messages, and routes calls
- Maintains patient medical records according to standards
- Obtains patient authorization for information transfer
- Maintains patient confidentiality
- Performs basic office tasks such as sorting mail, copying, filing, and ordering supplies
- Composes and proofreads correspondence and reports
- Maintains clean work environment and reports equipment issues
- Manages special projects and individual assignments
- Engages in continuous study and completes required training
- Ensures accurate and timely documentation for responsibilities
- Treats patients, families, visitors, and employees with kindness and respect
- Demonstrates teamwork and integrity
- Adheres to hospital safety and infection control policies
- Maintains provider schedules including appointments and meetings
- Prints daily physician schedules
- Runs reports from MISYS/Tiger system
- Prepares daily deposit verification
- Performs duties assigned by physicians or practice managers
- Maintains access to medication rooms for supplies
- Supports Practice Centralized Services with demographic and insurance data entry and communication for accurate patient registration
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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