Practice Manager at Veterinary Clinic of Pearland
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement benefits
Bonus incentive
career and professional development
Employee assistance program
DVM Referral Program
Job Description
The Veterinary Clinic of Pearland is a distinguished full-service small animal veterinary practice serving the communities of Pearland, Alvin, Houston, S. Houston, Manvel, Friendswood, TX, and surrounding areas. The clinic operates out of a beautifully renovated facility equipped with five exam rooms, an enhanced treatment area, and a modern reception area designed to provide a welcoming and efficient environment for pet owners and their beloved animals. This well-established practice is committed to offering high-quality veterinary care, ensuring pet health, and building lasting relationships with clients. The team at the Veterinary Clinic of Pearland prides itself on delivering compassionate service and expert medical care tailored to the needs of each patient and client. It is a practice recognized for its excellence in both medical treatment and customer service, reinforcing its reputation as a trusted veterinary provider within the region.
The role of Practice Manager at the Veterinary Clinic of Pearland is a critical leadership position reporting directly to the Regional Director of Operations. This full-time, onsite position, which offers a salary range of USD $50,000 to USD $60,000 per year, is designed for an experienced and driven individual who is passionate about veterinary medicine and effective business management. The Practice Manager will oversee all essential business functions within the clinic, actively supporting and leading practice teams to ensure seamless operations and superior client satisfaction. In partnership with the Managing Doctor (MDVM), the Practice Manager ensures the practice remains profitable while upholding the legacy and values that have made the clinic a community staple.
The responsibilities encompass a broad range of functions including practice operations, human resources, marketing, strategic planning, and IT management. The Practice Manager is expected to have strong business acumen, enabling them to understand the commercial and economic drivers of the practice and use this knowledge to foster growth and efficiency. Client service excellence is paramount, as the manager must ensure all activities center around the needs and satisfaction of both clients and patients. Effective organization and planning skills are essential, allowing the Practice Manager to set priorities and structure workflow to meet business goals.
Continuous self-development and leadership qualities are highly valued, with the role requiring motivation and inspiration of staff, critical evaluation of practice performance, problem-solving skills, and the ability to manage change proficiently. The Practice Manager also plays a vital role in fostering a collaborative work environment and building strong relationships with veterinarians, support staff, vendors, and external partners.
This role demands proactive management of financial aspects such as revenue growth, cost control, inventory, payroll, and budgeting. The manager ensures compliance with regulatory agencies, maintains high standards of cleanliness and client experience, and oversees marketing strategies in collaboration with Heartland Marketing. Additionally, the Practice Manager is integral in staffing, employee development, performance evaluation, and employee relations, working alongside the Regional Director and Heartland Human Resources team to create a healthy, balanced, and productive workplace.
Overall, the Practice Manager at the Veterinary Clinic of Pearland is a multifaceted leader responsible for the operational success and future growth of the veterinary practice while nurturing an engaged and expert team committed to exceptional patient care and client service.
The role of Practice Manager at the Veterinary Clinic of Pearland is a critical leadership position reporting directly to the Regional Director of Operations. This full-time, onsite position, which offers a salary range of USD $50,000 to USD $60,000 per year, is designed for an experienced and driven individual who is passionate about veterinary medicine and effective business management. The Practice Manager will oversee all essential business functions within the clinic, actively supporting and leading practice teams to ensure seamless operations and superior client satisfaction. In partnership with the Managing Doctor (MDVM), the Practice Manager ensures the practice remains profitable while upholding the legacy and values that have made the clinic a community staple.
The responsibilities encompass a broad range of functions including practice operations, human resources, marketing, strategic planning, and IT management. The Practice Manager is expected to have strong business acumen, enabling them to understand the commercial and economic drivers of the practice and use this knowledge to foster growth and efficiency. Client service excellence is paramount, as the manager must ensure all activities center around the needs and satisfaction of both clients and patients. Effective organization and planning skills are essential, allowing the Practice Manager to set priorities and structure workflow to meet business goals.
Continuous self-development and leadership qualities are highly valued, with the role requiring motivation and inspiration of staff, critical evaluation of practice performance, problem-solving skills, and the ability to manage change proficiently. The Practice Manager also plays a vital role in fostering a collaborative work environment and building strong relationships with veterinarians, support staff, vendors, and external partners.
This role demands proactive management of financial aspects such as revenue growth, cost control, inventory, payroll, and budgeting. The manager ensures compliance with regulatory agencies, maintains high standards of cleanliness and client experience, and oversees marketing strategies in collaboration with Heartland Marketing. Additionally, the Practice Manager is integral in staffing, employee development, performance evaluation, and employee relations, working alongside the Regional Director and Heartland Human Resources team to create a healthy, balanced, and productive workplace.
Overall, the Practice Manager at the Veterinary Clinic of Pearland is a multifaceted leader responsible for the operational success and future growth of the veterinary practice while nurturing an engaged and expert team committed to exceptional patient care and client service.
Job Requirements
- Full-time, on-site, ability to work on weekends when needed
- High school diploma or equivalent
- Associate degree in applied science, veterinary technology, or business a plus
- Practice Manager Certification a plus
- Ability to lift patients and carry equipment up to 25 pounds
- ability to lift patients or carry equipment over 25 pounds with assistance
- Knowledge of OSHA safety techniques including use of proper PPE
- Excellent computer skills including MS office applications, office technology, etc.
- Basic math and ability to calculate medication dosages
- Strong communication skills
- Client service experience
Job Qualifications
- High school diploma or equivalent
- Associate degree in applied science, veterinary technology, or business a plus
- Practice Manager Certification a plus
- Experience managing business functions in a veterinary practice or similar healthcare setting
- Demonstrated leadership and team development skills
- Strong business acumen and understanding of financial management
- Excellent interpersonal and communication skills
- Knowledge of regulatory compliance in healthcare or veterinary settings
- Ability to analyze data and generate actionable insights
- Proficiency in computer applications including MS Office
- Experience in staff scheduling and payroll management
- Customer service orientation
Job Duties
- Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth
- Manages practice expenses including pharmacy, supplies, labor, and facility
- Ensures appropriate inventory management including an appropriate balance of regular stock and sales
- Manages and partners with MDVM to ensure accurate pricing is applied
- Provides input during annual budget planning
- Creates new or analyzes existing performance reports and generates insights to improve performance
- Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload
- Ensures that all practice technology is appropriately working
- Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations
- documenting and reporting incidents, filling reports, and partnering with RDO when appropriate
- Ensures the cleanliness of the practice
- ensures the environment contributes to an excellent client experience
- Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members
- Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources
- Responsible for timely and accurate tracking of employee payroll
- maintaining payroll records
- ensuring compliance with all applicable payroll regulations
- addressing employee payroll inquiries
- and resolving discrepancies
- Responsible for accounts payable duties including, processing invoices, verifying purchases, and reconciling discrepancies, and maintaining accurate records
- Partners with MDVM to maintain an appropriate medical record system that complies with legal standards
- Regularly reviews client feedback and identifies opportunities for practice improvement
- Actively engages with clients to ensure satisfaction and resolve problems
- Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals
- Additional responsibilities include overseeing social media, fostering community relationships, and supporting local initiatives
- Ensures that team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions
- Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice's success
- Actively seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships
- Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians
- Partners with Heartland Support Center as needed
- Partners with MDVM to ensure all team members adhere to practice operating procedures
- ensures the accuracy and completeness of veterinary records
- ensures that reports comply with accepted practice guidelines
- Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor
- Develops and maintains procedures necessary to meet regulatory requirements
- Ensures all team members complete annual compliance related activities including review and sign off on policies, compliance training, and safety training
- Maintains a high degree of confidentiality
- secure all employee records
- ensure team member performance is discussed only with individual team members, etc.
- Executes annual performance evaluations and salary increases
- Conducts regular staff meetings, trainings, and team activities
- Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues
- Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience
- Ensures all team members are engaged and have the support they need to stay balanced and productive
- Monitors that the performance of each team member is on track
- Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs)
- Appropriately seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success
- Ensures professional development and regular feedback are provided to all team members
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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