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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.00 - $18.80
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
Michaels is a leading North American retailer specializing in arts and crafts supplies, home décor, seasonal items, and framing services. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, serving customers both in-store and online. As the best destination for creativity and celebration, Michaels is dedicated to fueling the joy of creativity, providing a welcoming environment for hobbyists and professionals alike. The company takes pride in offering a diverse product range, excellent customer service, and various in-store events that engage communities and inspire creativity.
This particular role is based at the BUFF... Show More
This particular role is based at the BUFF... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience required
- Ability to stand for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Good communication skills
- Ability to handle job stress and effectively interact with others
- Must be able to work nights, weekends, and early mornings as needed
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- Help customers shop and locate products and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance
- Interact with others respectfully and positively
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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