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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
flexible scheduling
Job Description
This opportunity is with a dynamic Sportsbook venue that operates within a bustling casino environment, where customer satisfaction and exceptional guest service are paramount. The establishment thrives in a fast-paced, high-energy atmosphere, committed to maintaining high integrity, ethical standards, and a team-oriented culture that supports its mission, vision, and values. As a Sportsbook venue, it offers an engaging and social setting where guests can enjoy various sports betting activities and entertainment options, supported by a dedicated front-of-house team that ensures smooth and enjoyable guest experiences.
The role of Sportsbook Shift Manager is critical for maintaining operational excellence during various... Show More
The role of Sportsbook Shift Manager is critical for maintaining operational excellence during various... Show More
Job Requirements
- A high school diploma or equivalent
- 3 years of progressively responsible related experience in a similar venue
- One year of supervisory experience
- Ability to achieve Responsible Alcohol and ServSafe certifications within 90 days
- Ability to use standard office equipment and knowledge of Microsoft Office
- Experience with point-of-sale systems preferred
- Ability to maintain discretion in handling confidential information
- Ability to interact professionally with guests and team members
- Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- Ability to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property
- Ability to use hands to handle or feel objects, tools, or controls, reach with hands and arms
- Ability to operate a personal computer
- Ability to lift, carry, push, pull, or move objects up to 10 pounds regularly and up to 60 pounds occasionally with assistance
- Must wear all required personal protective equipment (PPE)
- Specific vision abilities including close, distance, peripheral vision, depth perception, and the ability to adjust focus
Job Qualifications
- A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of a similar size are required
- One year of supervisory experience is required
- Ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days
- Office skills including the ability to use standard office equipment and knowledge of Microsoft Office
- Experience with point-of-sale (POS) systems preferred
- Ability to maintain discretion in handling confidential information
- Ability to interact with guests and team members professionally including the ability to speak in front of small groups of team members
- Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
Job Duties
- Carry out managerial responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training team members
- schedule and motivate team members
- plan, assign, and direct work
- appraise performance
- reward and discipline team members
- address complaints
- resolve problems
- Oversee daily operations of the venue on assigned shift including leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling
- Ensure timely, positive resolution to guest inquiries, issues, and concerns taking proper corrective action as necessary and referring serious or complex issues to management
- Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls
- Maintain a safe, sanitary, and organized work environment
- Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies
- Work at other venues as assigned based on business needs
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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