Post Event Manager

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $70,000.00 - $75,000.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee incentive programs

Career development opportunities

Flexible work schedules

Job Description

ABM Industries Incorporated is a leading provider of facility solutions in the United States, specializing in a variety of services such as janitorial, engineering, parking, and event staffing. With a vast network of clients operating in diverse industries, ABM is committed to delivering high-quality service and innovative solutions tailored to the needs of each client. The company has built a reputation for operational excellence and reliability, ensuring that each project is managed efficiently and profitably. Known for its focus on safety, customer service, and employee development, ABM stands out as a top employer within the facility management sector.

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Job Requirements

Passion for serving others and helping others to succeed
flexibility to respond to urgent client requests on evenings and weekends when necessary
ability to anticipate problems and proactively implement preventative action plans
ability to work overnight shifts including weekends and holidays
excellent verbal and written communication skills
strong organizational skills
prior experience in management or supervisory role
familiarity with union contracts and labor relations
proficiency with MS Office Suite and other technical tools

Job Qualifications

Excellent personal organization skills
excellent follow-up and an eye for detail
technical savvy and ability to use MS Office Suite, smart phones, internet and other job related applications
excellent verbal and written business communication skills
understanding of the service industry practices, process and trends
prior management or supervisor experience in the sports and/or entertainment fields
solid accounting and business acumen
excellent customer service skills
ability to operate with a high degree of autonomy and effective problem solving skills

Job Duties

Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner
develop and maintain close relationship with customers
meet with customers to conduct inspections, discuss special needs or changes in service and plan for future customer needs
provide customers with information regarding additional services available at ABM
respond to customer inquiries
discuss and resolve with customer pending complaints/feedback
regular contact with customer to ensure that services meet service contract requirements and to promote customer retention
inform management and leadership of status of work
identify potential issues and recommend appropriate action
participate with other ABM management in regular meetings and calls to review project specific issues and develop recommendations
operate with high degree of autonomy
independently plan activities to meet objectives
keep leadership informed of business issues impacting effectiveness of project
promptly escalate serious issues to immediate management
excellent customer service skills to ensure customer retention, enhance service delivery and sell services
work closely with frontline personnel to meet customer requirements
determine training requirements and identify sources to meet training and development needs
recommend staffing levels
work with management and HR to hire, train and evaluate staff
understand applicable union contracts and develop effective working relationship with local labor unions
develop and maintain solid relationship with customer and be the face of ABM for the customer
understand customer requirements and offer ABM services to meet their needs
increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
control inventory to ensure labor and supplies are within budget
report accidents and property damage in an accurate and timely manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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