Porter - PT

TravelCenters of America (TA) is a renowned travel center and truck stop chain that has been serving professional truck drivers and motorists for over 50 years. Across its extensive network of locations throughout the United States, TA offers an all-encompassing stop for fuel, food, truck maintenance, and a variety of essential services that customers rely on daily. Headquartered in Westlake, Ohio, TA prides itself on a passionate team dedicated to growth, innovation, and sustainability. The company is continuously expanding its network of travel centers, integrating advanced technology, and pursuing alternative energy and sustainability initiatives to maintain its leadership in the travel services industry.

At TA, every team member is valued as a stakeholder in the company’s success, fostering an inclusive and collaborative work environment that encourages employees to share ideas, grow their skills, and help shape the future of the organization. The Employee experience is rich with opportunities for career development and advancement, making TA an attractive employer for driven, customer-focused individuals.

The role of Customer Service Attendant at TravelCenters of America is a pivotal position within the store team, responsible for ensuring a clean, safe, and welcoming environment for every guest. TA stores offer a wide variety of name-brand products, including Grab 'N Go foods, groceries, snacks, electronics, maintenance supplies, clothing, and gifts, positioned as a convenient one-stop shopping destination for travelers. This role demands high standards of cleanliness and maintenance within the facilities that support a seamless and pleasant customer experience.

As a Customer Service Attendant, you will play a crucial part in upholding the brand’s reputation by maintaining the cleanliness and sanitation of the travel center according to TA’s rigorous standards. Your work will directly impact customer satisfaction and the overall safety and enjoyment of the facility. This position offers a vibrant work atmosphere characterized by trust, teamwork, and a commitment to exceptional customer service.

Key responsibilities include cleaning all areas of the facility as directed, following safety and security guidelines rigorously, using protective equipment properly, and knowing the appropriate quantities and types of cleaning supplies for each task. Team members are expected to be vigilant in reporting unsafe situations, ensuring that every visitor benefits from a secure environment. The role requires a proactive approach to maintaining hygiene and contributing to the store’s ongoing operations.

TravelCenters of America values employees who are dedicated, work well in a team, and demonstrate excellent customer service and communication skills. A familiarity with cleaning equipment and supplies is important, as is flexibility in work hours to include nights, weekends, and some holidays. TA offers competitive compensation with pay ranges determined by factors like job duties, responsibilities, experience, and skills, reflecting their commitment to rewarding talent properly.

The physical demands of the job include standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and occasionally lifting heavy objects up to 50 pounds. Vision requirements encompass close, distance, color, peripheral, and depth perception. The work environment might expose team members to outdoor elements in all seasons, occasional fumes and particles, moving mechanical parts, vibration, noise, and various substances like dirt, grease, oils, and cleaning chemicals.

TA is an equal opportunity employer that celebrates diversity and inclusion, ensuring a workplace free from discrimination based on race, gender, age, disability, sexual orientation, veteran status, or any other legally protected status. Team members enjoy a range of benefits designed to support their health, financial security, and work-life balance, making this an excellent opportunity for those seeking a rewarding and stable career in the travel services sector.