Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $16.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee Discounts

Job Description

TravelCenters of America (TA) is a premier operator of travel centers across the United States, serving professional truck drivers and motorists for over 50 years. With millions of travelers relying on TA daily for fuel, food, truck maintenance, and essential services, TA has become a trusted name in the trucking and travel industry. As a company, TA is committed to innovation, evidenced by its focus on expanding its travel center network, pioneering sustainable alternative energy solutions, and incorporating cutting-edge technology to enhance customer experience. Headquartered in Westlake, Ohio, TA fosters a corporate culture where every team member is a valued stakeholder in the company's ongoing success. This sense of ownership and involvement encourages employees to contribute ideas, grow professionally, and help shape the future of TA. TA's diverse and inclusive work environment is one where individualism is celebrated, ensuring its workforce reflects the broad array of travelers it serves.

The role of Customer Service Attendant at TravelCenters of America is integral to maintaining the quality and integrity of the customer experience. This position is responsible for ensuring the facility is clean, sanitary, and welcoming to every visitor, reflecting TA's high standards. The attendant’s work directly contributes to the company’s mission of "returning every traveler to the road better than they came." Employees can expect to work in a fun, trusting environment focused on great customer service while performing cleaning and maintenance duties. Additionally, they are equipped with knowledge about the proper use of cleaning equipment and safety protocols to maintain a safe environment for both customers and staff. The position demands attention to detail, adherence to safety and security procedures, and the ability to work flexible hours, including nights, weekends, and some holidays. This hourly role offers a rate of $16.50 per hour and includes opportunities for growth and advancement within the company. The Customer Service Attendant is vital in supporting the wide range of products and services at TA travel centers, including convenience store items, Grab ‘N Go foods, electronics, and maintenance supplies. Overall, this role supports the clean, welcoming environment that enables TA to serve thousands of travelers every day, making it a rewarding opportunity for dedicated individuals who enjoy teamwork and customer interaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in cleaning or maintenance preferred
  • Ability to stand, walk, kneel, stoop, bend, crouch and lift up to 50 lbs occasionally
  • Ability to follow safety and security procedures
  • Ability to work flexible hours including nights, weekends and some holidays
  • Strong communication skills
  • Teamwork orientation

Job Qualifications

  • A dedicated individual who works well with others
  • Excellent customer service and communication skills
  • Working knowledge of cleaning equipment and supplies
  • Ability to work flexible hours including nights, weekends and some holidays

Job Duties

  • Work in a fun, trusting environment focused on great customer service
  • Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
  • Know and follow all safety and security guidelines and procedures
  • Alert to and report potentially unsafe situations caused by team members and guests
  • Take corrective action when necessary
  • Wear and use protective equipment properly and safely
  • Know quantities and types of cleaning supplies used for each cleaning assignment
  • Perform other job-related duties as assigned

Job Criteria

Experience

No experience required


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