Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.50 - $19.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
Paid vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee Discounts
Job Description
TravelCenters of America (TA) is a premier travel center company that has been serving professional truck drivers and motorists for over 50 years. With a widespread network of travel centers across the United States and its corporate headquarters in Westlake, Ohio, TA is dedicated to providing comprehensive services such as fuel, food, truck maintenance, and essential amenities to millions of travelers every day. Known for its commitment to innovation, TA embraces cutting-edge technology and pursues sustainable energy and environmental initiatives to enhance the travel experience while caring for the planet. The company fosters a vibrant work culture where every team member is considered a valuable stakeholder in TA's ongoing success, offering abundant career growth opportunities for individuals who are passionate about contributing ideas and shaping the company’s future.
The role of Customer Service Attendant at TravelCenters of America is essential in maintaining the welcoming and hygienic environment that travelers expect. This position offers the unique opportunity to be directly involved in creating a clean, sanitary atmosphere by meticulously maintaining the company's facilities. The Customer Service Attendant plays a key role in ensuring the physical space of the travel center is spotless and safe, thereby enhancing the overall customer experience. Beyond cleaning, this role involves interaction with guests and other team members, emphasizing the importance of excellent communication and customer service skills. Working in this role means joining a fun, trusting environment focused on serving every guest with care and professionalism.
Customer Service Attendants at TA are responsible not only for cleaning but also for adhering to safety and security procedures, using protective equipment appropriately, and correctly handling cleaning supplies. This position requires attention to detail and a proactive approach to identifying and correcting unsafe conditions. The job is dynamic, involving a variety of tasks and shifts, which may include nights, weekends, and holidays, reflecting the continuous need to provide exceptional service around the clock. TA values dedicated individuals who thrive in teamwork settings and are enthusiastic about contributing to a positive work culture.
TA offers competitive compensation reflective of the responsibilities and experience required for the position. In addition to fostering a collaborative workplace, the company provides comprehensive benefits that include medical, dental, vision, and life insurance, 401(k) plans with company match, paid vacation and holidays, tuition reimbursement, meal discounts, and other perks that support employees' well-being and professional growth. TravelCenters of America is committed to equal employment opportunity and encourages an inclusive workplace that celebrates diversity and individuality. Joining TA means being part of a company that empowers every employee to make meaningful contributions while advancing their careers.
The role of Customer Service Attendant at TravelCenters of America is essential in maintaining the welcoming and hygienic environment that travelers expect. This position offers the unique opportunity to be directly involved in creating a clean, sanitary atmosphere by meticulously maintaining the company's facilities. The Customer Service Attendant plays a key role in ensuring the physical space of the travel center is spotless and safe, thereby enhancing the overall customer experience. Beyond cleaning, this role involves interaction with guests and other team members, emphasizing the importance of excellent communication and customer service skills. Working in this role means joining a fun, trusting environment focused on serving every guest with care and professionalism.
Customer Service Attendants at TA are responsible not only for cleaning but also for adhering to safety and security procedures, using protective equipment appropriately, and correctly handling cleaning supplies. This position requires attention to detail and a proactive approach to identifying and correcting unsafe conditions. The job is dynamic, involving a variety of tasks and shifts, which may include nights, weekends, and holidays, reflecting the continuous need to provide exceptional service around the clock. TA values dedicated individuals who thrive in teamwork settings and are enthusiastic about contributing to a positive work culture.
TA offers competitive compensation reflective of the responsibilities and experience required for the position. In addition to fostering a collaborative workplace, the company provides comprehensive benefits that include medical, dental, vision, and life insurance, 401(k) plans with company match, paid vacation and holidays, tuition reimbursement, meal discounts, and other perks that support employees' well-being and professional growth. TravelCenters of America is committed to equal employment opportunity and encourages an inclusive workplace that celebrates diversity and individuality. Joining TA means being part of a company that empowers every employee to make meaningful contributions while advancing their careers.
Job Requirements
- High school diploma or equivalent
- Previous experience in cleaning or custodial work preferred
- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs occasionally
- Ability to follow safety guidelines and procedures
- Excellent communication skills
- Flexibility to work nights, weekends, and holidays
- Physical ability to perform duties involving bending, kneeling, stooping and climbing
Job Qualifications
- A dedicated individual who works well with others and is excited to be part of the team
- Excellent customer service and communication skills
- Working knowledge of cleaning equipment and supplies
- Ability to work flexible hours including nights, weekends and some holidays
Job Duties
- Work in a fun, trusting environment focused on great customer service
- Clean all areas of the facility as directed and provide guests with a clean, sanitary environment
- Know and follow all safety and security guidelines and procedures
- Alert to and report potentially unsafe situations caused by team members and guests
- Take corrective action when necessary
- Wear and use protective equipment properly and safely
- Know quantities and types of cleaning supplies used for each cleaning assignment
- Perform other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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