Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
meal discounts
Employee Discounts
Job Description
TravelCenters of America (TA) is a renowned company with a legacy spanning more than 50 years, dedicated to serving millions of professional truck drivers and motorists across the United States. Known as the nation's largest full-service travel center network, TA offers a comprehensive range of products and services including fuel, food, truck maintenance, and essential travel amenities. With a strong commitment to innovation, TA is continuously expanding its network of travel centers, adopting cutting-edge technologies, and pursuing sustainability initiatives such as alternative energy projects to better serve its customers and support the environment. The company's headquarters is situated in Westlake, Ohio, but its influence and operations stretch nationwide, providing employment opportunities to a diverse workforce passionate about customer service and operational excellence.
The role of Customer Service Attendant at TravelCenters of America is crucial to maintaining the high standards of cleanliness and customer satisfaction that the company is known for. This position involves ensuring that all facilities and buildings at the travel centers are kept in a clean and sanitary condition, adhering strictly to TA’s quality standards. The primary goal is to create a welcoming and pleasant environment for customers, enabling the company to "return every traveler to the road better than they came." Working in this role offers the chance to be part of a supportive, dynamic team that values trust, safety, and excellent service. Employees in this role are expected to be diligent, responsible, and proactive, maintaining safety procedures, using cleaning supplies and equipment correctly, and addressing safety concerns immediately.
The position requires flexibility in scheduling, including the ability to work during nights, weekends, and certain holidays, to ensure that travel centers remain pristine and fully operational at all times. TA emphasizes career growth and offers opportunities for advancement, making this an excellent job for individuals seeking long-term employment in a positive workplace. Additionally, employees benefit from a robust package including medical, dental, vision, and life insurance, a 401(k) retirement plan with company match, paid vacation and holidays, tuition reimbursement, meal discounts, and various other employee discounts on technology, travel, food, and fuel. This role is open to individuals who are team players with strong communication skills and a commitment to delivering excellent customer service in a fast-paced and evolving environment.
The role of Customer Service Attendant at TravelCenters of America is crucial to maintaining the high standards of cleanliness and customer satisfaction that the company is known for. This position involves ensuring that all facilities and buildings at the travel centers are kept in a clean and sanitary condition, adhering strictly to TA’s quality standards. The primary goal is to create a welcoming and pleasant environment for customers, enabling the company to "return every traveler to the road better than they came." Working in this role offers the chance to be part of a supportive, dynamic team that values trust, safety, and excellent service. Employees in this role are expected to be diligent, responsible, and proactive, maintaining safety procedures, using cleaning supplies and equipment correctly, and addressing safety concerns immediately.
The position requires flexibility in scheduling, including the ability to work during nights, weekends, and certain holidays, to ensure that travel centers remain pristine and fully operational at all times. TA emphasizes career growth and offers opportunities for advancement, making this an excellent job for individuals seeking long-term employment in a positive workplace. Additionally, employees benefit from a robust package including medical, dental, vision, and life insurance, a 401(k) retirement plan with company match, paid vacation and holidays, tuition reimbursement, meal discounts, and various other employee discounts on technology, travel, food, and fuel. This role is open to individuals who are team players with strong communication skills and a commitment to delivering excellent customer service in a fast-paced and evolving environment.
Job Requirements
- high school diploma or equivalent
- prior experience in custodial or janitorial work preferred but not required
- ability to stand, walk, bend, kneel, and lift heavy objects up to 50 lbs
- excellent communication skills
- ability to follow safety protocols and use protective equipment
- willingness to work flexible schedules including nights, weekends, and holidays
Job Qualifications
- a dedicated individual who works well with others and is excited to be part of our team
- excellent customer service and communication skills
- working knowledge of cleaning equipment and supplies
- ability to work flexible hours including nights, weekends and some holidays
Job Duties
- work in a fun, trusting environment focused on great customer service
- clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
- know and follow all safety and security guidelines and procedures
- alert to and report potentially unsafe situations caused by team members and guests
- take corrective action when necessary
- wear and use protective equipment properly and safely
- know quantities and types of cleaning supplies used for each cleaning assignment
- perform other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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