Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.90
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee Discounts

Job Description

TravelCenters of America (TA) is a premier network of travel centers serving professional truck drivers and motorists for over five decades. Renowned for offering comprehensive services including fueling, food options, truck maintenance, and essential travel needs, TA has built a trusted brand recognized nationwide. With a commitment to innovation, TA is actively expanding its network of travel centers, adopting cutting-edge technology, and leading initiatives in alternative energy and sustainability. The company’s corporate headquarters located in Westlake, Ohio, supports a wide reach across the United States, ensuring that every traveler has access to the necessities for a safe and pleasant journey.

As a Customer Service Attendant at TravelCenters of America, you will be an essential team member responsible for upholding the cleanliness and sanitary conditions of the facility. This role plays a vital part in creating an inviting and safe environment for all customers who visit TA’s travel centers. Whether our guests are stopping briefly or making extended pit stops, your work will contribute directly to their positive experience and readiness to continue their travels. The position pays $16.90 per hour and offers a dynamic workplace focused on teamwork, safety, and superior customer service.

The Customer Service Attendant will handle a variety of cleaning tasks, maintaining high standards throughout the facility to ensure that every area is spotless and welcoming. With a strong emphasis on safety, the role requires knowledge and adherence to safety protocols, proper use of cleaning supplies and equipment, and continuous vigilance to identify and mitigate any hazards. This is a position that suits individuals who thrive in fast-paced, customer-focused environments and who take pride in their contribution to the operational success of the travel center.

The role requires flexibility with working hours, including the availability to work nights, weekends, and holidays, reflecting the 24-hour nature of TA’s operations. Customer Service Attendants at TA enjoy the benefit of being part of a diverse team that values collaboration and mutual respect. Career growth and professional development are encouraged through various programs and opportunities within the organization. Employees benefit not only from competitive pay but also from a comprehensive benefits package that supports health, financial security, and work-life balance.

By joining TA, you become part of a company that values individualism and inclusivity, respecting and celebrating the unique contributions of each team member. The company is committed to providing equitable employment opportunities, ensuring that all employees work in a supportive and accommodating environment. From meeting the physical demands of the job to working in varied weather conditions, the Customer Service Attendant role offers a rewarding career path for those dedicated to excellence in customer service and facility maintenance.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in cleaning or janitorial services preferred
  • Ability to follow safety and security guidelines
  • Physical ability to perform cleaning tasks including lifting up to 50 lbs
  • Availability to work flexible hours including nights, weekends and holidays
  • Ability to communicate effectively with team members and customers

Job Qualifications

  • Excellent customer service and communication skills
  • Working knowledge of cleaning equipment and supplies
  • Ability to work flexible hours including nights, weekends and some holidays
  • A dedicated individual who works well with others and is excited to be part of the team

Job Duties

  • Work in a fun, trusting environment focused on great customer service
  • Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
  • Know and follow all safety and security guidelines and procedures
  • Alert to and report potentially unsafe situations caused by team members and guests
  • Take corrective action when necessary
  • Wear and use protective equipment properly and safely
  • Know quantities and types of cleaning supplies used for each cleaning assignment
  • Perform other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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