Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $16.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
meal discounts
Employee Discounts

Job Description

TravelCenters of America (TA) is a leading travel center company that has been serving the professional truck drivers and motorists across the United States for over 50 years. With a vast network of travel centers nationwide, TA provides a convenient, one-stop shopping experience that includes fuel, food, truck maintenance, and a variety of essential services catering to the needs of travelers and commercial drivers. The company is dedicated to delivering exceptional customer service and continuously innovating by incorporating cutting-edge technology and pioneering alternative energy and sustainability initiatives. TA fosters an inclusive and collaborative work environment where every team member is considered a vital stakeholder in the company’s continued growth and success. The corporate headquarters are based in Westlake, Ohio, and operate alongside numerous locations nationwide, creating ample career advancement opportunities for team members eager to contribute to and grow with the company.

The role of Customer Service Attendant at TravelCenters of America is an essential part of the store team. This position focuses on maintaining the cleanliness, sanitary condition, and overall pleasant environment of the facilities that customers rely on. The Customer Service Attendant plays a critical role in ensuring that each traveler experiences a clean and welcoming environment that supports TA’s mission to "return every traveler to the road better than they came." This role demands dedication to safety, attention to detail, and a commitment to creating a positive customer experience through diligent facility maintenance and support. Employees in this position work within a fun, trusting, and team-oriented atmosphere where excellent customer service and communication skills are highly valued. The job often requires flexible working hours, including nights, weekends, and some holidays, to meet the operational demands of travel centers that serve customers around the clock. The pay range for this position is $16.00 to $16.50 per hour, reflecting the responsibilities and relevant experience required. Benefits include medical, dental, vision, and life insurance, 401(k) with company match, paid holidays, vacation, tuition reimbursement, meal discounts, and other employee discounts, alongside opportunities for career growth and advancement. TA also emphasizes equal employment opportunity and encourages applicants from all backgrounds to apply, ensuring an inclusive workplace environment that celebrates individuality and diversity.

Job Requirements

  • high school diploma or equivalent
  • ability to perform physical tasks such as standing, walking, kneeling, stooping, bending, crouching and lifting up to 50 lbs
  • ability to follow safety and security guidelines
  • flexibility to work various shifts including nights, weekends and holidays
  • ability to communicate effectively with customers and team members
  • attention to detail in cleaning and maintenance duties

Job Qualifications

  • excellent customer service and communication skills
  • working knowledge of cleaning equipment and supplies
  • ability to work flexible hours including nights, weekends and some holidays
  • a dedicated individual who works well with others
  • prior experience in customer service or facility maintenance preferred

Job Duties

  • work in a fun, trusting environment focused on great customer service
  • clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
  • know and follow all safety and security guidelines and procedures
  • alert to and report potentially unsafe situations caused by team members and guests
  • take corrective action when necessary
  • wear and use protective equipment properly and safely
  • know quantities and types of cleaning supplies used for each cleaning assignment
  • perform other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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