Porter

Northlake Collision, located at 10510 Twin Lakes Parkway in Charlotte, North Carolina, is part of the esteemed Hendrick automotive group renowned for its commitment to quality service and customer satisfaction. As a reputable collision and automotive facility, Northlake Collision specializes in providing comprehensive vehicle repair services with a strong focus on customer experience, safety, and industry-leading practices. Hendrick is widely recognized for its dedication to excellence and its core values, which include servant leadership, teamwork built on trust and respect, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement. These values guide every aspect of the business, fostering an environment where employees thrive while delivering superior services to customers. Northlake Collision operates with a collaborative team atmosphere where each member’s contribution is valued, and career growth is encouraged through ongoing training and development opportunities.

The Porter position at Northlake Collision is an essential role dedicated to supporting daily dealership operations by moving and maintaining vehicles and ensuring the car lot is kept in a clean and orderly manner. This is a full-time position that requires physical activity, attention to safety protocols, and strong communication skills to interact effectively with customers and employees. The Porter is responsible for delivering cars to customers, running various dealership errands, and abiding by all company policies and safety regulations. While the role does not include supervisory responsibilities, it is a critical support position that contributes significantly to customer satisfaction and the smooth functioning of the dealership. The position involves frequent movement around both indoor and outdoor dealership areas and demands lifting up to 50 pounds. Attendance and reliability are vital as shifts may involve evenings, weekends, and holidays.

Employees in this role must uphold Hendrick’s high standards for customer satisfaction (Customer Service Index, CSI), safety, and workplace organization. They participate in required training programs to continuously improve their skills and knowledge. Additionally, the Porter must be proficient in basic computer tasks such as accurately recording working hours in the company’s timekeeping system. The job provides an opportunity for individuals interested in developing a career in the automotive industry, offering a hands-on role within a fast-paced, customer-focused environment. Hendrick’s overarching philosophy emphasizes inclusion and equal employment opportunity, encouraging minorities, women, veterans, and individuals with disabilities to apply, reinforcing its commitment to diversity and equal opportunity in the workplace.