Porter

TravelCenters of America (TA) is a prominent and well-established travel center chain that has been serving professional truck drivers and motorists for over 50 years. With a vast network of travel centers located strategically across the United States, TA provides essential services such as fuel, food, truck maintenance, and convenient shopping amenities to millions of travelers daily. Headquartered in Westlake, Ohio, the company prides itself on its commitment to growth, innovation, and sustainability, utilizing cutting-edge technology and alternative energy initiatives to enhance the customer experience and maintain its leadership position in the industry.

TA is much more than a service provider — it is a community dedicated to supporting travelers, ensuring they are safe, comfortable, and ready to continue their journeys. The company values its team members as vital stakeholders in its success, fostering an inclusive environment that encourages collaboration, idea-sharing, and professional growth. TA emphasizes a culture focused on customer service excellence, safety, and ongoing development, offering endless career opportunities for individuals passionate about making a positive impact in the travel and transportation sector.

The role of Customer Service Attendant at TravelCenters of America plays a crucial part in maintaining the high standards of cleanliness and sanitation throughout the company’s facilities. This position supports the store team by ensuring the travel center environment is clean, safe, and welcoming for customers. As a key player in presenting TA’s brand reputation, the Customer Service Attendant contributes to creating a pleasant atmosphere that motivates customers to return repeatedly. The role involves thorough cleaning of the building and facilities following TA’s strict standards and guidelines to guarantee a sanitary environment for all visitors.

This role is designed for individuals who thrive in a dynamic and trusting setting, enjoy working as part of a team, and are dedicated to delivering outstanding customer experiences. Customer Service Attendants at TA will have the opportunity to work in an engaging environment where safety is a priority, and protective equipment is used properly to maintain a secure workspace. They will be trained in the correct use of cleaning equipment and supplies, ensuring each cleaning task meets prescribed quality standards.

The position offers flexible working hours, including shifts that may occur overnight, on weekends, or during holidays, supporting the travel center’s 24/7 operations. Compensation ranges from $16.00 to $18.00 per hour dependent upon experience and job responsibilities. Beyond competitive pay, TA supports its employees with an array of benefits such as medical, dental, vision, and life insurance, 401(k) plans with company match, vacation and paid holidays, tuition reimbursement, and on-site meal discounts. Employees also gain access to a variety of discounts on technology, travel, food, and fuel, encouraging a balanced and rewarding work-life experience.

Overall, working as a Customer Service Attendant at TA means becoming part of a forward-thinking organization that honors diversity, equal opportunity, and individualism. The company welcomes all applicants and provides reasonable accommodations to team members with disabilities throughout the hiring process. Team members are empowered to help maintain a safe, clean, and hospitable environment that benefits both customers and colleagues alike, contributing directly to TA’s mission of "returning every traveler to the road better than they came."