Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee Discounts

Job Description

TravelCenters of America (TA) is a highly respected and established company with over 50 years of experience in serving professional truck drivers and motorists across the United States. As one of the largest travel center chains in the country, TA provides a reliable, one-stop shopping experience for travelers needing fuel, food, truck maintenance, and essential services. The company operates a vast network of travel centers strategically located nationwide, along with its corporate headquarters based in Westlake, Ohio. TA is driven by a passionate and dedicated workforce that continuously works to enhance customer satisfaction and company growth. With a strong focus on innovation, TA invests in cutting-edge technology and pursues alternative energy and sustainability initiatives to stay ahead in the industry. The organization offers a dynamic workplace environment where every team member is valued as a stakeholder in the company's ongoing success.

TA is currently seeking Customer Service Attendants to join its energetic and dependable store teams. This role is crucial in maintaining a clean, sanitary, and welcoming environment for every traveler passing through the travel centers. As a Customer Service Attendant, you will be responsible for upholding TA's high standards of facility maintenance to ensure that each customer has a pleasant experience during their visit. The position is ideal for individuals who take pride in their work, enjoy working in a collaborative atmosphere, and desire to contribute positively to the customer journey. In addition to routine cleaning and maintenance duties, this role demands attentiveness to safety and security protocols, ensuring a safe environment for both staff and visitors. The role also requires wearing and using protective equipment properly and being familiar with various cleaning supplies and equipment. TA prioritizes employee growth and advancement and offers a supportive work culture that rewards dedication and teamwork.

This role includes flexible working hours that may include nights, weekends, and some holidays to meet the diverse needs of customers. In return for your commitment, TA offers competitive compensation with a pay range reflective of responsibilities and experience, as well as an extensive benefits package. These benefits include medical, dental, vision, and life insurance options, a 401(k) retirement plan with company matching, paid holidays and vacation time, tuition reimbursement opportunities, and on-site meal discounts. Employees also enjoy a variety of discounts on technology, travel, food, and fuel. At TA, diversity and inclusion are integral to the workplace culture, committed to creating a welcoming environment for everyone regardless of background or personal characteristics. The company is an equal opportunity employer, providing reasonable accommodations during the recruitment process as needed.

Working as a Customer Service Attendant at TravelCenters of America involves physical activity, including standing, walking, kneeling, stooping, and occasional lifting of items up to 50 lbs. Team members may be exposed to various environmental elements, including outdoor weather conditions and cleaning chemicals. The role is suited for individuals who are resilient, detail-oriented, and enthusiastic about contributing to the overall success of TA. Joining TA means becoming part of a legacy of service and excellence with extensive opportunities to grow your career within the company.

Job Requirements

  • High school diploma or equivalent preferred
  • prior experience in cleaning or janitorial duties is a plus
  • ability to stand and walk for extended periods
  • ability to lift up to 50 lbs occasionally
  • ability to follow safety procedures
  • flexible availability including nights, weekends, and some holidays
  • good communication skills

Job Qualifications

  • High school diploma or equivalent preferred
  • excellent customer service and communication skills
  • working knowledge of cleaning equipment and supplies
  • ability to work flexible hours including nights, weekends, and some holidays
  • ability to work well with others
  • dedicated and responsible work ethic

Job Duties

  • Clean all areas of the facility as directed to maintain cleanliness and sanitation
  • provide guests with a clean, sanitary environment
  • follow all safety and security guidelines and procedures
  • report potentially unsafe situations and take corrective action when necessary
  • wear and use protective equipment properly and safely
  • know quantities and types of cleaning supplies for assignments
  • perform other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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