Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee discounts on technology, travel, food and fuel
Opportunity for growth and advancement

Job Description

TravelCenters of America (TA) is a renowned and trusted travel center operator with a legacy spanning over 50 years. As a premier provider of services to millions of professional truck drivers and motorists across the United States, TA has established its travel centers as vital hubs for fuel, food, truck maintenance, and essential travel-related services. Known for its commitment to quality and customer satisfaction, TA continues to expand its network of travel centers, embrace cutting-edge technology, and innovate with alternative energy and sustainability initiatives. Headquartered in Westlake, Ohio, the company fosters a dynamic and inclusive culture where every team member is valued as a stakeholder in its ongoing success. This collaborative environment offers vast career opportunities for motivated individuals eager to contribute ideas, grow professionally, and help shape the future of the company.

The role of Customer Service Representative at TA is pivotal in delivering an exceptional quick service restaurant experience to travelers. Situated within TA's extensive travel centers, this position involves offering friendly, accurate, and efficient service to guests, ensuring their dining experience reflects TA's high standards. Customer Service Representatives are responsible for maintaining a clean restaurant environment, serving quality food that meets diverse tastes, and processing transactions efficiently using point-of-sale (POS) systems. Working in a team-oriented and supportive atmosphere, individuals in this role prioritize customer satisfaction by responding to kitchen and dining area needs while adhering to strict safety and hygiene protocols. This role offers an exciting opportunity to work in a fun environment that values enthusiasm and positivity, where employees can develop new skills and advance within the company. The pay range for this position is approximately $14.00 per hour, reflecting factors such as job responsibilities, experience, and skills. TA's commitment to diversity and equal employment opportunity means all employees can expect a welcoming and inclusive workplace. This is an excellent opportunity for those who enjoy serving others, working in a dynamic hospitality setting, and being part of a nationally recognized travel service provider.

Job Requirements

  • High school diploma or equivalent
  • Previous food service or customer service experience preferred
  • Basic computer/POS knowledge
  • Ability to stand for long periods and lift up to 50 lbs
  • Good communication skills
  • Ability to work flexible hours including nights, weekends and holidays
  • Ability to follow safety and hygiene protocols

Job Qualifications

  • A dedicated individual who works well with others and is excited to be part of our team
  • Basic computer/POS knowledge preferred
  • Previous food service experience a plus
  • Good verbal communication skills
  • Ability to work flexible hours including nights, weekends and some holidays

Job Duties

  • Work in a fun, trusting environment focused on great customer service
  • Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
  • Provide great tasting / quality food, and a clean restaurant environment for all guests
  • Process transactions of customers on a point-of-sale (POS) register
  • Prioritize your work according to the kitchen and dining guest needs
  • Maintain equipment per operating standards
  • Follow proper safety procedures when handling and/or preparing food
  • Establish strong communication and rapport with leaders and co-workers
  • Perform other job-related duties as assigned

Job Criteria

Experience

No experience required


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