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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $33.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
DMSD Cajun Eats, LLC, operating under the well-known brand Popeye's, is a leading quick-service restaurant chain specializing in delivering high-quality Cajun-inspired fried chicken and other Southern flavors. Founded with a commitment to providing customers with exceptional taste, fast service, and a memorable dining experience, Popeye's has grown to become a highly respected name in the fast-food industry. Known for its vibrant culture, strong brand identity, and dedication to both customer satisfaction and employee development, Popeye's operates numerous units across various regions, each upholding the company’s service standards and brand promise. As a franchise of this prominent and fast-growing chain, DMSD... Show More
Job Requirements
- Must be at least 18 years old
- high school diploma or GED required
- Restaurant Manager training completion
- ServSafe certification
- ability to speak, read, and write effectively in English
- excellent interpersonal skills
- basic math skills including addition, subtraction, multiplication, division
- analytical skills
- organizational skills
- valid driver's license and insurance
- ability to lift and carry 10-65 lbs
- ability to stand and walk 85%-95% of shift
- ability to operate restaurant equipment and computers
- willingness to accept responsibility and take initiative
- ability to handle stressful and fast-paced environments
- ability to travel to other locations using personal vehicle.
Job Qualifications
- High school diploma or equivalent
- associate's or bachelor's degree preferred
- minimum of 1 year experience as an associate manager and/or 2 years as a first assistant manager for internal candidates
- minimum of 3 years experience managing a service concept with full profit and loss responsibility for external candidates
- must be 100% certified in all workstations
- must complete restaurant manager training classes
- must be ServSafe certified
- excellent interpersonal skills
- ability to perform and understand basic math concepts
- proven analytical skills
- good organization and planning skills
- self-starter with initiative and willingness to accept responsibility
- proficient in personal computers and software applications
- valid driver's license and insurance
- ability to use personal vehicle for business purposes
- demonstrated integrity and ethical behavior.
Job Duties
- Recruits, selects, trains, develops, and evaluates restaurant employees
- monitors staffing levels to ensure sufficient development and talent
- ensures systems for training employees on workstations are fully implemented and adhered to by management and crew
- identifies and develops internal candidates for management and Team Leader
- works with restaurant management team to ensure all facets of the Service Profit Chain are executed
- creates a restaurant environment that is employee friendly, fun, clean and safe
- motivates and inspires employees to achieve high performance
- treats all employees with respect and dignity
- regularly recognizes and rewards employees
- manages daily activities to achieve excellence in restaurant operational performance
- provides an exceptional experience for guests by ensuring proper training and accountability for excellent guest service and food quality
- reviews practices and modifies as needed to improve guest experience
- maintains visibility and interaction with guests
- responds to guest concerns and complaints timely and professionally
- ensures positive resolution
- maintains brand image of restaurant cleanliness, maintenance, and excellent service
- serves as role model for excellent guest service
- utilizes management information tools to analyze operational and financial performance
- identifies trends and implements action plans for improvement
- uses data to analyze business results and consults with regional and CSC resources as needed
- focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain
- considers cost/benefit impact of financial decisions and protects the Popeye's brand
- monitors costs and adheres to budget and restaurant goals
- demonstrates high ethical standards
- treats employees and guests with respect
- listens and communicates timely, clearly and accurately with management team and employees
- manages conflict effectively
- trains, coaches, and develops employees
- provides recognition and feedback for job performance
- understands guests' perspectives and consistently exceeds guest service expectations
- maintains food quality, safety, and restaurant cleanliness
- adapts to multiple demands, shifting priorities, and change
- makes high quality decisions based on experience and policy
- manages business priorities and delegates work
- conducts follow up systematically
- demonstrates organizational skills and attention to detail
- fosters teamwork and strong morale.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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