Job Overview

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Benefits

Medical
Dental
Vision
Employee assistance program
401(k) retirement savings plan
sick pay
Disability Coverage
Life insurance
Complimentary employee meals
Uniform care support
exclusive discounts
Travel programs
Learning and development opportunities

Job Description

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its commitment to excellence, attention to detail, and outstanding guest service. Established as a leader in the luxury hotel industry, Four Seasons operates worldwide, offering unforgettable experiences that blend elegance with genuine care. The company’s core values emphasize creating meaningful connections with guests, residents, and associates, ensuring an environment where every interaction reflects authenticity and respect. Four Seasons is also dedicated to fostering a remarkable corporate culture centered on empowerment, inclusivity, and professional growth. This commitment enables employees to thrive while delivering exceptional service that consistently exceeds expectations. The organization prides itself on providing a first-rate employee experience, supporting team members at every level to contribute their best and grow in their careers.

The Poolside Concierge role at Four Seasons is integral to maintaining a safe, clean, and enjoyable pool environment for guests. This position requires a dedicated individual who can anticipate and attend to guests’ needs with a proactive and personalized approach. As a Poolside Concierge, responsibilities include delivering attentive service, organizing and resetting poolside amenities, and ensuring the upkeep of cleanliness and safety standards around the pool deck. The role combines excellent interpersonal skills with a hands-on approach to maintaining the pool area, offering guests amenities such as water, spritzing options, towel service, and assistance with seating arrangements. Poolside Concierges are also tasked with enforcing safety and security protocols, contributing to both guest satisfaction and well-being. This position offers a unique blend of indoor and outdoor work, requiring flexibility in various weather conditions while maintaining a professional, courteous demeanor at all times. Working in this position involves collaboration with other hotel staff to provide seamless service experiences that reflect the Four Seasons’ commitment to luxury and genuine care. This employment opportunity at Four Seasons also highlights competitive wages, performance incentives, and a comprehensive benefits package designed to support employees’ health, financial security, and professional development. A career as a Poolside Concierge at Four Seasons is a chance to be part of a prestigious team that values dedication, customer service excellence, and creating lasting impressions through meaningful guest connections.

Job Requirements

  • Ability to work both indoors and outdoors under varying weather conditions, including sun, wind, and rain
  • Effective communication skills in English, both verbal and written
  • Strong customer service skills with a proactive, guest-focused attitude

Job Qualifications

  • Experience working in a luxury hospitality environment
  • Familiarity with local areas and attractions
  • Effective communication skills in English, both verbal and written
  • Strong customer service skills with a proactive, guest-focused attitude

Job Duties

  • Provide guests with water, spritzing options, towel service, and assistance with seating arrangements at the poolside
  • Organize and reset all poolside amenities, apparatus, chaise lounges, and seating areas
  • Ensure cleanliness of the pool deck, including towel management and removal of food and drink waste
  • Enforce safety and security protocols for guests and staff
  • Deliver courteous, professional, and personalized service to all residents and hotel guests

Job Criteria

Experience

No experience required


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