Pool Server/Bartender

Highgate Hotels is a prominent leader in the real estate investment and hospitality management industry, managing assets valued at over $15 billion. With a global portfolio that includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands out as an innovative company with a 30-year history of excellence. The company’s expertise spans all stages of the property lifecycle—from planning and development to recapitalization and disposition. Known for developing a diverse range of lifestyle hotel brands, legacy brands, and independent hotels and resorts, Highgate leverages contemporary programming and digital acumen to enhance the guest experience and operational efficiency. Industry-leading revenue management technology enables Highgate to predict market dynamics accurately, driving superior performance and maximizing asset value. With a seasoned executive team and corporate offices worldwide, Highgate serves as a trusted partner for top ownership groups and major hotel brands.

The role of Pool Server at Highgate Hotels is integral to delivering a superior guest experience in a dynamic hospitality environment. This position requires an individual who is attentive, courteous, and efficient, ensuring that all guests receive high-quality service tailored to their needs. As a Pool Server, you will be responsible for taking guest orders, delivering food and beverages promptly, and processing payment transactions accurately. The role demands excellent communication skills to interact effectively with guests and team members, ensuring each guest feels valued and their concerns are addressed promptly and professionally. Multitasking and prioritization are key, as the Pool Server must manage various duties simultaneously to maintain smooth departmental operations. Adhering to Highgate’s high standards of personal appearance and grooming, including wearing the proper uniform and nametag, is also essential to uphold the brand’s image.

This position emphasizes teamwork and continual learning. Attending all mandatory hotel meetings and trainings ensures that Pool Servers remain informed of best practices and safety standards. Compliance with hotel regulations promotes a safe and efficient working environment. The Pool Server role offers opportunities to contribute to productivity improvements by identifying and addressing problem areas. Candidates who demonstrate patience, excellent customer service skills, and a proactive approach to problem-solving will thrive in this position. This is an hourly role that supports the delivery of impeccable service in one of the hospitality industry’s leading companies, providing a platform for career growth within the hotel management sector.