Pool Server

Arlington, TX, USA|

Job Overview

Benefits

Health Insurance

401(k)

paid sick days

vacation

Paid holidays

paid bereavement

Tuition Reimbursement

Pet insurance

Employee Discounts

Job Description

Loews Arlington Hotel and Convention Center is a premier, full-service resort and meetings destination located strategically between Dallas and Fort Worth, Texas. Renowned for its modern and luxurious accommodations, it serves as a central hub in the nation’s foremost sports and entertainment district. The hotel is situated near iconic venues such as Globe Life Field, home of the 2023 World Series Texas Rangers, and AT&T Stadium, the home stadium for the Dallas Cowboys. Designed to cater to groups of various sizes and families seeking world-class experiences, the resort boasts 888 guest rooms and suites, five distinguished restaurants and lounges, two swimming pools featuring an authentic sandy beach, cabanas, and a thrilling water slide. In addition, guests can enjoy a fully-equipped fitness center, a full-service spa and salon, and access to an impressive 266,000 square feet of flexible meeting and event space. The hotel seamlessly blends leisure, sports, and business travel amenities to create an unparalleled guest experience.

As part of Loews Hotels & Co, a company established in 1960 with a legacy of operating iconic hotels and resorts across the United States, this property embodies the brand’s commitment to exceptional service and creating welcoming environments. Loews Arlington is dedicated to fostering a culture of belonging where employees can thrive irrespective of age, race, color, religion, gender identity, sexual orientation, national origin, or veteran status. The company is committed to diversity, equity, and inclusion while offering a supportive workplace where all team members feel valued and empowered.

The Food Server role at Loews Arlington is an integral position within the dining operations team, delivering excellent guest service in a high-volume, upscale hospitality environment. This role requires maintaining comprehensive knowledge of menu offerings, including ingredients, preparation times, presentation standards, and effective guest communication to enhance the dining experience. Responsibilities include greeting guests professionally, accurately recording orders using POS systems, coordinating meal timing to ensure smooth service, and presenting food and beverages according to Loews standards. Food Servers are also responsible for monitoring guest satisfaction at all times, anticipating needs, and responding promptly to requests. Additionally, the role involves handling guest checks efficiently, collecting payments, completing shift-end revenue reports, and executing side work duties as assigned.

Teamwork, professionalism, and attention to safety and hygiene regulations are emphasized, along with the importance of maintaining cleanliness and the excellent condition of the workspace and equipment. Career development is supported through training, tuition reimbursement, and various employee benefits. Loews Arlington also offers competitive health and wellness benefits, paid time off including sick days, vacation, holidays, and bereavement leave, as well as pet insurance and employee discounts. This position demands flexibility to work weekends and holidays and requires physical stamina to stand, walk, bend, and carry trays throughout shifts. Ultimately, the Food Server at Loews Arlington contributes significantly to creating memorable guest experiences at a leading destination known for its excellence in hospitality and event management.

Job Requirements

High school diploma or equivalent
One plus years experience as a food server in high volume, upscale hotel or restaurant environment
Thorough knowledge of food terminology, food service techniques and sanitation standards
Exceptional guest service skills
Basic computer skills
Physical stamina to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during shift
Flexibility to work weekends and holidays

Job Qualifications

High School diploma or equivalent
One plus years experience as a Food Server in high volume, upscale hotel or restaurant environment
Thorough knowledge of food terminology, food service techniques and sanitation standards
Exceptional guest service skills
Basic computer skills
Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
Ability to work flexible schedule including weekends and holidays

Job Duties

Maintains current knowledge of all menu offerings including ingredients, preparation methods, presentation and appearance
Sets up assigned station with all required supplies "Mis en Place"
Greets guests in a polite professional manner according to Loews standards
Suggestively sells menu items to guests to enhance dining experience
Records all aspects of guests order accurately and enters orders into POS terminal
Coordinates placement of order to ensure timing and flow of meal preparation and delivery
Monitors preparation and presentation of food items ensuring quality product delivery
Serves all food and beverage items professionally according to Loews standards
Monitors guests at all times, anticipates needs, responds to requests and ensures satisfaction
Prepares and presents accurate and complete guest checks
Collects monies due and applies charges using POS terminal
Completes end of shift revenue report and cash deposit
Performs all side work duties as assigned by manager or supervisor
Executes emergency procedures in accordance with hotel standards
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Attends appropriate hotel meetings and training sessions