Pool Server

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

401k

Medical insurance

Dental Insurance

Vision Insurance

Employee assistance program

Flexible spending account

Paid Time Off

Team member discounts

Job Description

Conrad Nashville is a distinguished luxury hotel located in the vibrant city of Nashville, Tennessee. Renowned for its commitment to exceptional guest service and elegant accommodations, Conrad Nashville is part of the world-class Hilton portfolio and offers guests an unforgettable hospitality experience. This esteemed establishment combines sophisticated ambiance with modern amenities, making it a premier choice for travelers seeking both comfort and style. Situated in a city celebrated for its rich cultural heritage, music scene, and culinary delights, the hotel provides employees with an inspiring environment to thrive professionally while enjoying the dynamic local culture. Employees benefit not only from a supportive workplace but also from the opportunity to engage with a diverse, international clientele through various hospitality services.

The Pool Server plays a vital role at Conrad Nashville by enriching the guest experience through attentive, personalized service at the hotel's poolside dining area. This position is designed for individuals who are passionate about hospitality and customer service, and who thrive in lively, fast-paced environments. The successful candidate will be responsible for greeting guests warmly, efficiently taking and serving food and beverage orders, and ensuring that every visitor enjoys an outstanding dining experience. More than just fulfilling orders, the Pool Server acts as an ambassador of the Conrad brand, promoting hotel amenities and engaging guests with positivity and professionalism. Working closely with the culinary and service teams, the Pool Server maintains the highest standards of cleanliness, safety, and service throughout the shift. This role requires stamina and dexterity, as servers often stand for long periods and manage multiple tasks simultaneously, all while upholding an inviting and composed presence.

Conrad Nashville is committed to fostering a collaborative work culture that encourages learning and growth, making it an ideal place to develop a rewarding career in hospitality. With a competitive compensation package that includes health insurance, dental and vision coverage, 401k plans with company match, employee assistance programs, paid time off, and exclusive team member discounts, the hotel invests in the well-being and satisfaction of its employees. The Pool Server position is instrumental in creating memorable guest experiences and offers opportunities to interact meaningfully with a diverse clientele, enhancing both service skills and cultural knowledge. If you are enthusiastic about hospitality and eager to contribute to a leading luxury brand, Conrad Nashville invites you to apply and join a team dedicated to excellence in service and guest satisfaction.

Job Requirements

High school diploma or equivalent
2+ years of experience in hotel, restaurant, or catering facility of similar caliber preferred
Ability to stand for long periods of time
Ability to maneuver between stations and areas efficiently and easily
Ability to lift up to 40 lbs
Flexibility to work any day of the week, weekends, and holidays if assigned
Ability to obtain and maintain knowledge of company and department policies
Fluent in English
Good communication skills

Job Qualifications

2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred
Experience in fast paced, high volume atmosphere
Good organizational and communication skills
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
Excellent customer service skills
Ability to read, write & speak fluent English

Job Duties

Greet and make all guests feel welcomed to the restaurant
Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests
Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
Complete all restocking and cleaning duties by performing opening and closing as instructed
Memorize menu items, recipes and daily specials in order to answer questions and make recommendations
Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements
Attend team briefings
Present a clean and professional appearance at all times
Maintain a friendly, cheerful and courteous demeanor at all times
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed
Be continually aware of, and maintain, the highest standards of safety and hygiene
Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed
Post food and drink charges and compute final guest check
Handle cash, credit card, currency conversions and other financial transactions
Receive proper payment from guest and ensure accuracy of guest check and method of payment
Ensure the security of guest payment information
Perform other duties as assigned