Pool Server

Fort Lauderdale, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Group medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

pre-tax flexible benefit plan

Employee assistance program

Paid Time Off

Sick Time

401(k) plan with Company Match

Complimentary team member meals

Complimentary room nights at affiliated properties

Job Description

Pier Sixty-Six Resort, located in the vibrant Fort Lauderdale area of South Florida, serves as a beacon of hospitality and luxury travel experiences. This iconic resort stands out with its famed superyacht marina and the unique rotating Pier-Top lounge spires, offering guests picturesque views and a distinctively upscale ambiance. Sprawled across a lush, 32-acre waterfront setting, Pier Sixty-Six features 325 guest rooms, suites, and villas, complemented by an exclusive collection of 91 Private Resort Residences. The resort is also home to 12 diverse restaurants and lounges, a luxurious spa, specially curated pool areas, and a lively waterfront promenade that includes retail and dining options. Every element of this resort is crafted meticulously with design excellence to inspire tranquility and relaxation while delivering exceptional service through refined touches.

Pier Sixty-Six employs over 600 dedicated, talented team members who are committed to bringing this premier resort experience to life. The resort culture emphasizes care for its employees by providing state-of-the-art facilities, a first-class employee dining room, and a holistic approach focused on the welfare and well-being of each individual team member. By fostering this supportive and growth-oriented environment, Pier Sixty-Six encourages energetic and polished hospitality enthusiasts to flourish and enjoy a rewarding career. They offer competitive wages, comprehensive benefits, and a respectful culture that values the contributions of all employees.

Currently, Pier Sixty-Six Resort is seeking a seasoned Pool Server to join their hospitality team. This role is integral to crafting authentic, distinctive guest experiences by providing attentive and personalized food and beverage service in the poolside environment. The Pool Server will ensure that each guest feels welcomed, valued, and appreciated through prompt order taking, efficient service delivery, and checking guest satisfaction throughout their visit. The role demands a commitment to exceeding guest expectations and turning every interaction into memorable moments of hospitality magic. This position offers an exciting opportunity for individuals who thrive in a dynamic, guest-focused environment and who are passionate about delivering top-tier service that enhances the luxurious nature of Pier Sixty-Six Resort. Employment at this resort not only allows for career advancement but also grants access to comprehensive benefits such as medical, dental, vision, life, and disability insurance, paid time off, a 401(k) plan with company match, and complimentary team member meals and room nights at affiliated properties.

Job Requirements

Must be of legal drinking age
valid TIPS certification
valid Food Handler certification
prior experience in food and beverage service preferred
ability to work outdoors for prolonged periods
ability to communicate effectively in English
ability to work collaboratively in a team
willingness to assist other departments during adverse weather conditions

Job Qualifications

Must meet the legal age requirement to serve alcohol
previous experience providing food and beverage service preferred
TIPS certification required
Food Handler certification required
familiarity with restaurant terminology and food service techniques preferred
excellent communication skills in English verbally and in writing
ability to work outdoors for extended periods
ability to assist other departments during inclement weather
people-oriented and friendly demeanor

Job Duties

Welcome and acknowledge all guests outlined by Pier Sixty-Six and five-star standards
understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction
communicate guest feedback to the Manager
set up pool stations and perform side work daily
maintain cleanliness and condition of all glasses, dishes, and utensils
keep the pool area clear of used items and maintain cleanliness of the pool deck
follow all cash handling and credit card policies relating to InfoGenesis
practice safe work habits to avoid injury
answer questions and guide guests through the menu
serve food courses and alcoholic beverages promptly
record transactions in the InfoGenesis system at the time of order
communicate with the kitchen regarding menu questions and meal requirements
check in with guests to ensure satisfaction
complete closing duties including restocking and requisitions
present accurate checks and process payments
ensure professional appearance and uniform cleanliness
run food and bus tables when possible
anticipate and address guests' service needs
communicate clearly with team members and guests
maintain positive working relationships
ensure quality expectations and standards adherence
handle objects weighing up to 10 pounds
thank guests with genuine appreciation
perform other job duties as requested
extend courteous salutations to departing guests
maintain knowledge and compliance with departmental policies and standards
monitor guest activity and ensure safety and enforcement of pool rules
secure storage areas
maintain knowledge of house counts, VIPs, arrivals, departures, scheduled activities, hotel facilities, and operating hours
comply with all safety and sanitation regulations for the pool facility