Pool Server

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $12.14

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Training and development programs

Team-oriented work environment

Job Description

The Garden of the Gods Resort and Club is a distinguished resort and club that provides an exceptional and enriching experience for its members and guests. Known for its luxurious setting blended with natural beauty, the resort offers a wide range of amenities including a Recreation Center, Three Graces Pools, an Infinity Pool, locker rooms, and a dedicated Teen Room. This establishment prides itself on delivering service standards that emphasize safety, customer satisfaction, and a welcoming atmosphere for all visitors. The resort environment encourages teamwork, professionalism, and continuous development among its staff, ensuring that every guest interaction is memorable and aligned with the brand's mission and values. Employees are empowered to maintain high-quality service and handle guest needs proactively, adhering to the resort's core virtues and service philosophies.

The role of Pool Attendant at the Garden of the Gods Resort and Club is integral to providing exceptional poolside service and ensuring the wellbeing and safety of all guests and members. This full-time position requires an individual who can manage pool setups, upkeep, and tear-downs, maintain cleanliness and organization in all pool-related areas, and assist with the smooth execution of pool events. The position demands a versatile employee capable of working flexible hours, including weekends and holidays, with a commitment to professional appearance and a positive, proactive attitude. With responsibilities ranging from greeting guests warmly to preparing and serving food and beverages, the Pool Attendant must embody the resort's high service standards and promote a safe and enjoyable environment for all pool patrons. Key attributes for this role include knowledge in food handling, beverage preparation, safety protocols, and customer service, backed by necessary certifications such as CPR, First Aid, Food Handler, and Alcohol Server certifications. This position offers a dynamic work environment where teamwork and communication are essential, and employee development is encouraged to maximize knowledge and performance at the resort and club.

Job Requirements

Minimum high school diploma or GED
food and beverage experience required
must be 18 years or older
CPR and First Aid certification required or ability to obtain
food handler and alcohol server certifications required or able to obtain
basic math skills
ability to communicate effectively
basic computer skills
ability to maintain professional appearance
flexible to work scheduled shifts including weekends and holidays
must adhere to safety and sanitation policies
able to perform physical duties including lifting up to 70 lbs, standing, walking, bending, crawling, reaching, crouching, kneeling, balancing, pushing, and pulling
willingness to work indoors and outdoors in various environmental conditions
valid driver’s license
able to work alone and closely with others.

Job Qualifications

High school diploma or GED equivalent
food and beverage experience
knowledge of food presentation, preparation, and handling
customer service skills
ability to communicate and record information in writing
basic computer skills
ability to work flexible schedules including weekends and holidays
positive, pro-active attitude and team player
CPR and First Aid certification
basic food handler certification
alcohol service certification
strong interpersonal and communication skills
knowledge of safety and sanitation policies
ability to handle multiple tasks
attention to detail and organizational skills
ability to uphold company standards and values.

Job Duties

Ensure the safety of all pool patrons whether in or out of the pool
work various hours and shifts as needed
maintain assigned work schedule and communicate scheduling needs
greet guests warmly and assist with menus
maintain cleanliness and orderliness of pools, locker rooms, and Teen Room
set up pools with chair covers and towels and replace them after guest departure
escort guests to seating and arrange pool furniture for convenience
vacuum pool, sweep pool deck, and remove trash daily
promote and sell merchandise and upsell premium offerings
provide product knowledge of culinary and beverage items
maintain a positive and team-centered attitude
uphold the resort's standards of excellence
complete training and comply with safety policies
accurately record and process orders and payments
deliver food and beverages promptly and correctly
provide condiments and utensils as requested
prepare beverages according to recipes
clear tables and maintain a clean work area
be knowledgeable about resort services and promotions
establish communication channels among teams
welcome guests and check them in
assist with pool events
perform deep cleaning and stocking duties
assist in snack bar functions and maintain equipment
alert management of product needs and rotate stock
label and prepare condiments and snack packs
maintain cash reports
address feedback professionally
comply with company policies
observe safety guidelines
perform other duties as assigned
interface positively with other departments
maintain professional work environment and equipment care.