Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $9.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
diversity and inclusion programs

Job Description

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination for hospitality and entertainment within the Marriott International portfolio. Known for its expansive facilities and high-quality service, this resort and convention center provides guests with an immersive experience that combines the charm of Southern hospitality with the sophistication of a world-class venue. As part of Marriott International, Gaylord Opryland Resort upholds the values of inclusivity, diversity, and professional development, offering exceptional opportunities for associates to grow and thrive in their careers. The resort boasts a variety of dining, meeting, and event spaces that cater to both leisure and business travelers, ensuring memorable stays and seamless event experiences.

The role in focus at Gaylord Opryland Resort is a Full-Time Non-Management Food and Beverage Service Expert position. This hourly role pays $9.00 per hour and is tip eligible, rewarding associates for their dedication and attentive service. The Food and Beverage Expert is more than just a server; this individual plays a crucial role in delivering memorable guest experiences beyond food and beverage delivery. Responsibilities include preparing and setting tables, liaising with kitchen staff, interacting and serving guests, and maintaining cleanliness and organization in work and storage areas. The role demands proactive service, where the associate takes initiative in facilitating a seamless and enjoyable experience for guests.

In addition to the typical duties, the position requires physical endurance and agility, with tasks involving prolonged standing, walking on uneven or slippery surfaces, and performing various physical movements such as lifting, carrying, pushing, bending, and stretching. The individual is expected to safely handle objects under 50 pounds without assistance and engage in activities that promote guest satisfaction and efficient hotel operations. Professionalism in appearance, communication, and adherence to company policies is mandatory to maintain the high standards set by the establishment.

Gaylord Hotels emphasize the importance of Safety, Teamwork, Attitude, and Respect (STARs), driving a culture of creativity, entrepreneurship, and heartfelt service. Joining Gaylord means becoming part of a global team within Marriott International, where associates are empowered to reach their fullest potential and discover a career path filled with plentiful opportunities and rewarding experiences. This role especially suits candidates with a high school diploma or equivalent, some prior related experience, and a commitment to delivering exceptional guest service. Marrying rigorous service standards with a warm and welcoming atmosphere, Gaylord Opryland Resort offers a unique platform for individuals passionate about hospitality to thrive and grow.

Job Requirements

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • ability to stand and walk for extended periods
  • capable of lifting and moving objects under 50 pounds without assistance
  • ability to read and verify menu information
  • professionalism in appearance and communication

Job Qualifications

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • ability to perform physical tasks required by the role
  • strong communication skills
  • commitment to professional appearance and conduct

Job Duties

  • prepare and set tables
  • liaise with kitchen staff
  • interact and serve guests
  • maintain cleanliness and organization in work and storage areas
  • perform physical tasks such as lifting, carrying, pushing, bending, and stretching
  • ensure professional appearance and communication
  • follow safety and company protocols

Job Criteria

Experience

Entry Level (1-2 years)


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