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POOL CONCIERGE - SHELTER CLUB (PART TIME/SEASONAL)
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team environment
Employee wellness programs
Job Description
Hyatt is a globally recognized hospitality leader known for its dedication to providing exceptional guest experiences through luxurious accommodations and personalized service. As a Forbes Four-Star hotel, Hyatt prides itself on maintaining the highest standards of quality, comfort, and elegance, attracting discerning travelers who expect nothing less than excellence during their stay. The company’s commitment to its values is reflected in the attentive and professional staff who embody the spirit of genuine care and hospitality. Hyatt fosters a dynamic and inclusive work environment that encourages career growth and development while emphasizing teamwork, respect, and a passion for outstanding service.
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Job Requirements
- High school diploma or equivalent
- prior experience in luxury hospitality or concierge services preferred
- excellent communication skills
- ability to work outdoors for extended periods
- capability to lift and carry up to 25 lbs
- familiarity with hotel services and local amenities
- ability to work flexible hours including weekends and holidays
- strong customer service skills
- ability to handle multiple tasks simultaneously
- proficiency with reservation systems such as OpenTable preferred
Job Qualifications
- Prior luxury hospitality or concierge experience preferred
- Forbes or AAA Four Five Diamond experience is a strong advantage
- excellent communication guest service orientation and ability to handle diverse guest situations with poise
- strong knowledge of hotel services and local area offerings
- ability to work independently and collaboratively in a fast paced resort environment
- OpenTable experience a plus
- ability to stand walk lift carry push and pull items per operational needs typically up to 25 lbs
- comfortable working outdoors in varying conditions for extended periods
Job Duties
- Welcome and acknowledge all guests promptly following Forbes service standards
- anticipate needs and provide personalized recommendations for poolside amenities and recreation
- serve as the primary pool area host ensuring a warm polished and attentive presence for both leisure and VIP guests
- assist guests with cabana reservations loungers towels sun protection amenities food and beverage coordination and activity scheduling
- monitor seating availability and maintain waitlist as needed for pool seating and amenities
- provide accurate information about hotel recreation offerings including pools beaches fitness zones and child activity areas
- encourage and register guests for poolside or resort recreation programming
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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