Pool Concierge - Shelter Club (Part Time/Seasonal)

Hyatt is a renowned global hospitality company recognized for its commitment to providing exceptional service and memorable experiences to its guests. With a portfolio that spans luxury hotels, resorts, and residences worldwide, Hyatt is synonymous with quality, comfort, and outstanding guest satisfaction. The brand prides itself on fostering a caring and attentive environment where associates are dedicated to anticipating and exceeding the needs of every guest. Hyatt’s dedication to excellence is evident through its adherence to Forbes Four-Star hotel standards, ensuring that every aspect of the guest experience reflects sophistication and refinement.

This particular role is for a Pool Concierge, a vital position within Hyatt's luxury resort setting. The Pool Concierge acts as the primary point of contact for guests enjoying the pool and outdoor recreational areas. This seasonal, part-time position, with an hourly pay rate of $20.00, is designed to carry through until around Labor Day 2026. It is not a tipped role. The Pool Concierge embodies high-level service by warmly welcoming guests, delivering personalized recommendations, and managing poolside amenities to enhance the overall guest experience.

Key responsibilities include assisting guests with cabana reservations, loungers, towels, sun protection items, and coordinating food and beverage services. The Pool Concierge also monitors seating availability, maintains waitlists as necessary, and offers detailed information about the hotel’s recreation facilities such as pools, beaches, fitness areas, and children’s activity zones. This role ensures guest safety by actively monitoring pool activities and responding appropriately to any emergencies following hotel protocols.

In addition to guest engagement, the Pool Concierge supports operational aspects, coordinating with other hotel departments to meet guest needs seamlessly. Providing assistance during private poolside events, group activities, and recreation programming is also part of the role, alongside offering cashier or point-of-sale support when applicable.

The position demands a strong professionalism marked by impeccable grooming, clear communication, and a polished demeanor consistent with luxury service standards. This role is ideal for individuals who thrive in fast-paced resort environments, possess a deep understanding of luxury hospitality, and are adept at delivering personalized guest experiences. Prior luxury hospitality or concierge experience, especially within Forbes or AAA Four/Five-Diamond settings, is highly advantageous.

Hyatt fosters a working environment that encourages career growth, job enrichment, and supportive teamwork. Joining Hyatt as a Pool Concierge offers the opportunity to be part of a dedicated team committed to luxury hospitality excellence, providing meaningful service interactions, and contributing significantly to the guests’ memorable resort experience.