Pool Concierge

Captiva Island has long been a beloved vacation destination renowned for its natural beauty and tranquil environment on Florida's Gulf Coast. Among its treasured resorts is the South Seas property, a stunning 330-acre retreat and wildlife nature preserve that invites guests to experience elevated coastal living and world-class amenities. South Seas is deeply rooted in family traditions, attracting generations who come to enjoy the serenity and charm that only this unique location can offer. This resort is not only a sanctuary for guests but also a workplace where hospitality professionals thrive in a passionate, hard-working atmosphere surrounded by inspiring natural surroundings.

Managed by Timbers Company, a prestigious developer and operator of boutique hotels and resort communities located in some of the world's most sought-after destinations, South Seas embodies a commitment to authentic and memorable guest experiences. Timbers Company prides itself on creating environments where owners and visitors alike can connect with the humble authenticity and distinct character of every community they represent. The Company’s core values reflect this mission and include being authentic, practicing humility, cultivating teamwork, valuing time, and being trustworthy.

The role of the Pool Concierge at South Seas Resort offers an exciting opportunity for individuals passionate about hospitality to deliver personalized, attentive service to guests engaging in the resort's pool and beach recreation areas. This position is central to crafting the resort's memorable poolside experience, as the Pool Concierge is responsible for welcoming guests, assisting with cabana reservations and seating arrangements, as well as ensuring the smooth delivery of amenities and services throughout the day. The role demands a friendly and approachable demeanor, excellent communication skills, and an ability to multitask in a dynamic, outdoor resort environment.

As a Pool Concierge, you will be the heartbeat of the poolside experience, creating an inviting and seamless environment where guests feel valued and cared for. Responsibilities include coordinating with the Food & Beverage team for prompt delivery of poolside service, maintaining the cleanliness and presentation of the pool decks and cabana areas, and promoting resort recreational activities and special events to enhance the overall guest experience. Monitoring guest safety and collaborating closely with Recreation, Housekeeping, and Food & Beverage teams are also essential to ensuring a safe and enjoyable day for every guest.

The position is full-time and offers a competitive salary along with a generous benefits package designed to support employees' well-being and work-life balance. Benefits include medical, dental, and vision insurance plans, paid life insurance, short- and long-term disability coverage, paid time off and holidays, a 401(k) plan with 100 percent match up to 4 percent, commuter and company-paid toll programs, complimentary shift meals, and more. Working at South Seas Resort not only provides the opportunity to build a rewarding career in hospitality but also to do so while surrounded by the breathtaking beauty of Captiva Island.

Joining the South Seas team means becoming part of a culture that celebrates authenticity, teamwork, and attentive service. It is a chance to work alongside dedicated professionals who share a passion for creating exceptional guest experiences and making every visit to Captiva Island a cherished memory. If you enjoy engaging with guests, thrive in a lively outdoor setting, and want to be part of a reputable company that values its employees and offers exciting career opportunities, the Pool Concierge role at South Seas is the perfect fit.