Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.75 - $16.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Matching 401(k)
Complimentary Meals
Discounted associate rates
performance-driven culture
Culture of inclusion and growth
Job Description
Omni Charlotte Hotel is a premier AAA Four-Diamond hotel renowned for its refined comfort and authentic North Carolina hospitality. Located in the bustling heart of Charlotte's financial district, the hotel provides exceptional convenience for business travelers and tourists alike. With an exclusive connection to 12 city blocks via an enclosed sky bridge, guests enjoy easy access to prominent city landmarks such as the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district. Omni Charlotte Hotel's commitment to excellence is reflected in its supportive environment where associates thrive through career growth, mentorship, and pride in delivering outstanding guest service. The hotel fosters a culture grounded in respect, gratitude, and empowerment, seeking motivated individuals passionate about creating memorable experiences for guests.
The Barback position at Omni Charlotte Hotel plays a vital role in elevating guest service by supporting bartenders and servers in delivering personalized and attentive hospitality. This role demands a thorough understanding of cocktail and beverage menus, anticipating bartender needs, and ensuring all supplies and products are stocked and ready. The Barback contributes to maintaining high service standards, compliance with hotel policies, and local regulations. Responsibilities include both preparatory and ongoing maintenance duties such as cleaning bars, beverage equipment, and event spaces while also responding positively to guest feedback to promote return visits. This position is suited for individuals with hands-on food and beverage knowledge and experience, preferably in a large convention hotel setting, who demonstrate professionalism, composure, and excellent communication skills. The role provides opportunities to work in a dynamic environment alongside a diverse team committed to creating an inclusive and fun workplace culture. Omni Charlotte Hotel offers competitive benefits including health insurance, paid time off, matching 401(k) plans, and opportunities for professional development, making it an attractive career choice for hospitality professionals aiming to grow and excel.
The Barback position at Omni Charlotte Hotel plays a vital role in elevating guest service by supporting bartenders and servers in delivering personalized and attentive hospitality. This role demands a thorough understanding of cocktail and beverage menus, anticipating bartender needs, and ensuring all supplies and products are stocked and ready. The Barback contributes to maintaining high service standards, compliance with hotel policies, and local regulations. Responsibilities include both preparatory and ongoing maintenance duties such as cleaning bars, beverage equipment, and event spaces while also responding positively to guest feedback to promote return visits. This position is suited for individuals with hands-on food and beverage knowledge and experience, preferably in a large convention hotel setting, who demonstrate professionalism, composure, and excellent communication skills. The role provides opportunities to work in a dynamic environment alongside a diverse team committed to creating an inclusive and fun workplace culture. Omni Charlotte Hotel offers competitive benefits including health insurance, paid time off, matching 401(k) plans, and opportunities for professional development, making it an attractive career choice for hospitality professionals aiming to grow and excel.
Job Requirements
- Must have hands-on food and beverage knowledge
- minimum relevant bar experience preferred
- ability to maintain positive and professional demeanor
- ability to communicate clearly in English
- ability to work varied shifts including weekends and holidays
- must be able to work in fast-paced environment
- computer literacy required including payroll and POS systems
- Serve Safe certified
- unexpired TIPs required
Job Qualifications
- Hands-on food and beverage knowledge
- comprehensive working knowledge of the hospitality business
- relevant bar experience in a large convention hotel preferred
- ability to maintain a positive and professional demeanor and composure
- proven ability to engage guests at all levels
- passionate about providing warm, engaging, personalized service
- ability to communicate clearly and pleasantly in English both verbally and in writing
- ability to work a variety of shifts including weekends and holidays
- ability to work in a fast-paced environment and handle multiple priorities
- computer literacy including payroll systems, Micros, POS systems
- Serve Safe certification
- unexpired TIPs required
Job Duties
- Consistent maintenance and refinement of service standards
- ensure compliance with all hotel standards and local laws
- ensure compliance with health, safety, and sanitation awareness standards
- prepare daily for health department and Ecosure inspections
- maintain complete knowledge of all food and beverage menu items
- perform all banquet side work including cleaning of bar and beverage equipment, portable bars, back bars, walls, and carpets around assigned work area
- ensure positive guest service and respond positively to complaints
- assist in controlling food and beverage quantities by avoiding over/under preparing
- assist with set-up and breakdown of all banquet bar areas
- attend all required department trainings and meetings
- perform any other duties required by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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