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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
The Grand Beach Hotel is a premier luxury hotel known for its exceptional service and sophisticated amenities, including exquisite dining experiences and stunning pool and beach facilities. Renowned for its commitment to excellence and guest satisfaction, Grand Beach Hotel offers an unparalleled environment that combines comfort, elegance, and high standards of hospitality. As a key establishment in the hospitality industry, it prides itself on delivering superior guest service through a highly trained and motivated team. The hotel maintains a dynamic work culture that emphasizes professionalism, teamwork, and continuous improvement in every department, particularly within its Food & Beverage sector.
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Job Requirements
- Minimum experience in freestanding restaurant or luxury hotel environment
- Strong knowledge of food, wine, and liquor
- Excellent customer service and communication skills
- Proficiency in Microsoft Word and Excel
- Organizational and administrative skills with attention to detail
- Ability to meet deadlines and work independently
- Patience, tact, and diplomacy in dealing with complex customer situations
- Capability to thrive in a fast-paced environment
- Leadership and team development abilities
- Ability to read, interpret, and apply documents and concepts
- Effective daily employee feedback
- Strong time management and multitasking
- Professional appearance and demeanor
- Knowledge of property management software
- Problem-solving abilities
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Experience in freestanding restaurants or luxury hotels
- Strong food, wine, and liquor knowledge
- Excellent customer service skills
- Clear and concise written and verbal communication skills in English
- Proficiency in Microsoft Word and Excel
- Excellent organizational, interpersonal, and administrative skills
- Ability to meet deadlines and work independently
- Ability to deal with customers requiring patience, tact, and diplomacy
- Ability to work in a fast-paced, deadline-driven environment
- Strong leadership and training skills
- Ability to read and interpret documents
- Ability to apply mathematical concepts
- Ability to write correspondence and reports
- Effective feedback skills for employees
- Excellent time management
- Ability to handle multiple tasks while prioritizing
- Strong analytical, communication, and leadership skills
- Impeccable service standards and attention to detail
- Professional and polished appearance
- Proven ability to lead, train, and develop associates
- Knowledge of property management computer programs
- Pragmatic problem-solving skills
- Excellent verbal communication
- Bi-lingual preferred
- Ability to work in multi-ethnic and multi-cultural environments
- Flexible schedule availability including weekends and holidays
Job Duties
- Direct and organize the activities of the Pool and Beach staff
- Maintain high standards of food and beverage quality, service, and marketing
- Plan and direct the functions of administration and planning of the Pool and Beach department
- Implement effective controls of food, beverage, and labor costs
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards
- Interview, train, supervise, counsel, schedule, and evaluate staff
- Perform daily and regular inspection of Pool and Beach areas for readiness and cleanliness
- Handle guest complaints diplomatically
- Monitor budget goals and labor costs
- Oversee purchasing, inventory, and storage for food and beverage products
- Conduct performance appraisals and disciplinary actions
- Facilitate staff meetings and maintain accurate records
- Ensure maintenance and cleanliness in coordination with related departments
- Execute emergency procedures and ensure safety compliance
- Manage payroll and Micro system operations
- Promote teamwork and maintain high employee morale
- Conduct weekly inventory of food and beverage items
- Facilitate guest special requests and build customer loyalty
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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