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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The hiring establishment is a prestigious luxury resort known for its commitment to delivering exceptional guest experiences across multiple upscale dining outlets including the restaurant, pool, beach, and special event areas. This resort holds a distinguished reputation aligned with Forbes Five-Star standards, emphasizing refined, engaging, and anticipatory service to each guest. With a focus on genuine hospitality and professionalism, the resort maintains an ambiance that fuses luxury with warmth to ensure all visitor interactions are memorable and meaningful. Guests at this resort expect a high level of service characterized by expert knowledge, graceful presentation, and attentiveness provided by a well-trained,... Show More
Job Requirements
- ability to stand and walk for extended periods
- must be able to lift and carry up to 50 lbs safely, occasional heavier lifting with assistance
- frequent reaching, bending, and handling of trays and service items
- comfortable working indoors and outdoors in varying weather conditions
- fluent in English spoken and written, additional languages preferred
- strong interpersonal and communication skills
- proficient in POS systems such as MICROS or equivalent and handheld ordering devices
- exhibits genuine warmth, attentiveness, and emotional intelligence
- anticipates guest needs and acts proactively
- maintains calm and polished composure in high-volume settings
- works collaboratively with team members
- embodies resort’s values of excellence, respect, and sincere hospitality
Job Qualifications
- high school diploma or equivalent
- minimum one year of prior restaurant, resort, or luxury hotel service experience
- knowledge of wine, spirits, and mixology preferred
- food safety certification or ability to obtain within 30 days of hire
Job Duties
- provides warm, professional, and anticipatory service in accordance with Forbes and resort standards
- greets guests promptly, presents menus, and guides them through food and beverage selections
- possesses extensive knowledge of menu items, ingredients, allergens, wines, and cocktails to personalize recommendations and maximize sales opportunities
- takes, inputs, and confirms guest orders accurately using the POS system
- delivers food and beverages promptly ensuring correct presentation, temperature, and timing
- performs quality checks to confirm guest satisfaction and resolves concerns proactively
- sets up, maintains, and breaks down side stations, service areas, and buffet setups
- performs opening, closing and weekly duties assigned
- ensures all serviceware, glassware, and silverware are spotless and properly aligned
- follows billing and check procedures accurately and efficiently
- collaborates with Server Assistant team to ensure smooth pacing and table turnover
- keeps pool, beach, and outdoor service areas organized, clean, and inviting including furniture and towel presentation
- ensures compliance with towel and equipment inventory procedures and reports shortages
- participates in daily pre-shift briefings and ongoing training
- adheres to opening, closing, and side work procedures
- demonstrates sustainability awareness in daily operations
- performs additional duties as assigned to support Food & Beverage division success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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