Pollo Tropical - Food Service Worker Lead - Florida State University

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedules

Job Description

Aramark is a global leader in providing food services, facilities management, and uniform services to a wide range of industries, serving millions of guests every day across 15 countries. Known for its commitment to service and united by a clear purpose, Aramark strives to make a positive impact not only for its clients and customers but also for its employees, partners, communities, and the planet. Aramark places a strong emphasis on equal employment opportunity and fostering an inclusive environment where every employee can thrive regardless of race, color, religion, or other protected characteristics. This broad vision translates into a supportive workplace where professional growth, talent development, and a passion for excellence are encouraged. The company’s reach across different sectors and its dedication to doing great things make it a dynamic place to build a career.

The Food Service Worker role at Aramark is an entry-level position that offers a hands-on learning experience in food preparation, service, and quality assurance under the guidance of management. It is ideal for team players who are organized, accountable, and enthusiastic about delivering exceptional customer service. This role involves preparing food items according to set recipes, managing portion controls, maintaining cleanliness and sanitation standards, and engaging positively with customers throughout the service experience. Employees will be expected to assist with setting up and breaking down food service stations, monitoring food quality and safety, completing daily temperature logs, and performing various operational tasks to ensure smooth service.

Beyond daily tasks, the role encourages developing leadership and supervisory skills by advising and leading team members during service. The position also requires flexibility to cross-train in concessions, catering, and special events as needed, supporting a variety of service environments. With responsibilities that include maintaining safety standards and handling waste properly, the food service worker plays an essential role in the operational success of Aramark’s food service locations.

Aramark values employees who bring a positive attitude, strong interpersonal skills, and a readiness to take initiative in support of both customers and colleagues. The company supports ongoing learning and career development, meaning this role can be a stepping stone to greater opportunities within the organization. The culture at Aramark encourages passion, empowerment, and achievement — inviting employees to ignite their passions and pursue what matters. This role offers a fulfilling entry point into the hospitality and food service industry, with chances to grow and contribute meaningfully to a reputable global brand.

Job Requirements

  • Physical ability to perform tasks including lifting, bending, pushing, pulling and extended walking and standing
  • Willingness to wear uniforms and use Personal Protective Equipment (PPE)
  • High school diploma or equivalent preferred
  • Previous food service experience preferred
  • Ability to communicate effectively with team members and customers
  • Must be able to follow safety guidelines and food handling procedures
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • Great customer service and interpersonal skills
  • Strong leadership and supervisory skills
  • Ability to work in a team environment
  • Serve Safe Certification
  • Ability to follow detailed written and verbal instructions
  • Food service experience preferred
  • Requires frequent lifting/transporting hot food items
  • Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions

Job Duties

  • Lead all aspects of and assist in preparation of food items for the day and dating products
  • Coordinate and assist in setting up and breaking down stations designated by the manager
  • Cook and otherwise prepare foods according to recipes and directions
  • Responsible for use of accurate portions when preparing and serving items on the line
  • Maintain daily temperature logs
  • Responsible for taking samples of all food items on the line prior to serving the customers
  • Alert management and pull food items that do not meet quality expectations
  • Complete opening and closing station checklists
  • Greet customers as they approach and leave the serving line
  • Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile
  • Coordinate and assist in maintaining a clean work station including floors, work areas, equipment, walls, refrigerators, and meat blocks
  • Ensures that all work areas and serving utensils are cleaned and sanitized
  • Responsible for accurate disposal of waste from the service line
  • Transfers supplies and equipment between storage and work areas by hand or by cart
  • Assist with daily safety observations and report safety hazards discovered in the location to management immediately
  • Cross-train in areas as the need arises
  • Able to work in concessions, catering, and special events required by your manager
  • Perform tasks as requested by your manager on a weekly, bi-weekly, or monthly basis
  • Completion of any task requested by a supervisor or member of the Aramark management team
  • Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers
  • Request support from utility workers for sanitation issues of the line as needed

Job Criteria

Experience

Entry Level (1-2 years)


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