PM Sr. Operations Manager - Airline Catering

LSG Sky Chefs is a global leader in airline catering and hospitality services, recognized as one of the world's largest providers in this industry. With a strong commitment to excellence, innovation, and customer satisfaction, LSG Sky Chefs has been honored as the "Airline Caterer of the Year in North America" for two consecutive years, 2023 and 2024. The company operates extensively across North and Latin America, delivering superior culinary experiences and outstanding service to a wide range of airline clients and their passengers. The organization emphasizes the critical role that its talented employees play in maintaining its outstanding reputation, underlining a collaborative and dynamic workplace environment that fosters professional growth and operational excellence.

This position is for the role of PM Senior Operations Manager within the Airline Catering division, located on-site in Jamaica, USA. This is a full-time role with an attractive salary range between $119,000 and $148,000 per year. The successful candidate will assume a pivotal leadership position responsible for managing the Customer Service Center (CSC) during the PM shift. This role demands an experienced operations leader who excels in overseeing supervisors and managers, driving high performance, and facilitating change management within a fast-paced and demanding operational setting.

The Senior Operations Manager will be tasked with planning, directing, and coordinating multiple production and operational activities to achieve designated business goals. A core aspect of the role involves ensuring compliance with company policies, customer requirements, and governmental regulations. The manager will oversee economic and operating performance, resource allocation, production scheduling, and the continuous optimization of processes to maintain CSC competitiveness and efficiency. Effective communication and collaboration with various internal and external stakeholders are essential to align operations with corporate standards and client expectations.

Key responsibilities also include the development and execution of annual business plans and budgeting, leadership and development of subordinate staff in alignment with the Human Resources policy, and reinforcing company values and management principles within their workforce. Additionally, the Senior Operations Manager will play a vital role in fostering a culture of safety and quality by supporting initiatives such as the Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, and Employee Safety programs.

The candidate should come equipped with at least a bachelor’s degree or equivalent experience, supplemented by five to seven years of relevant industry experience, preferably within aviation or supply chain management. Experience managing multiple departments, strong verbal and written communication skills, polished interpersonal and presentation capabilities, and proficiency in Microsoft Office and Windows-based applications are crucial. Familiarity with Ground Star technology is highly desirable. Moreover, the candidate should have a solid understanding of shift bids, staffing models, headcount planning, and productivity metrics to effectively lead the operation.

In summary, this position offers an excellent opportunity for a seasoned operations leader to join a prestigious and innovative company at the forefront of airline catering. It enables the successful candidate to influence operational success while advancing their leadership career in a challenging and rewarding environment that values continuous improvement and employee development. LSG Sky Chefs is an equal opportunity employer dedicated to diversity and inclusion, welcoming applications from women, minorities, veterans, and individuals with disabilities.